Restaurant General Manager – The Chalet

Fairmont Hotels & Resorts; Whistler; On-site; CAD 73,000 - 83,000; Full time

Job summary

Fairmont Chateau Whistler is seeking a Restaurant General Manager – The Chalet to lead one of its most distinctive dining experiences, bringing warm alpine hospitality and flawless service to life in an intimate setting.

Through visible leadership, coaching, and collaboration, you will inspire your team to deliver engaging guest experiences while driving colleague engagement, operational excellence, and strong financial performance.

Qualifications

• Minimum 3 years' leadership experience in Food & Beverage operations.
• Experience in upscale restaurant, luxury hotel, or high-volume dining preferred.
• Post-secondary education in Hospitality, Business, or related field preferred.
• Knowledge of wine and elevated service standards; Sommelier designation is an asset.
• Ability to lead, coach, motivate, and develop high-performing teams.
• Strong communication and relationship-building skills.
• Highly organized and solutions-focused in fast-paced environment.
• Understanding of labour, revenue, expenses, and profitability.

Responsibilities

• Lead The Chalet team to deliver warm, engaging guest experiences.
• Own the guest journey with consistent service, atmosphere, food, and beverage standards.
• Foster a positive, engaged, high-performing team culture.
• Coach, develop, and recognize colleagues to support growth and success.
• Support recruitment, onboarding, training, and workforce planning.
• Drive service excellence while maintaining Fairmont luxury standards.
• Maintain a strong presence on the floor, engaging with guests during service.
• Manage labour, productivity, revenue, expenses, and other operational targets.
• Identify opportunities to enhance revenue and guest satisfaction.
• Collaborate with Culinary and resort leaders to ensure seamless execution and goals.
• Champion health, safety, sustainability, and wellbeing.
• Ensure compliance with policies and regulations.
• Contribute to continuous improvement initiatives for satisfaction.

Skills

Leadership experience

Communication

Organization

Team development

Education

Post-secondary education in Hospitality, Business, or related field

Job description

Company Description

Nestled at the base of Blackcomb Mountain, just two hours north of Downtown Vancouver, Fairmont Chateau Whistler defines mountain luxury. Offering ski-in, ski-out convenience in the winter, and an on-site championship golf course in the summer, we are Canada’s year-round outdoor adventure destination. Additionally, we are Whistler's largest conference resort hotel, offering 5 unique dining outlets, a slope-side Health Club, and 519 guestrooms and suites.

Job Description

As Restaurant General Manager – The Chalet, you will lead one of Fairmont Chateau Whistler’s most distinctive dining experiences, bringing warm alpine hospitality and exceptional service to life in an intimate and memorable setting.

Through visible leadership, coaching, and collaboration, you will inspire your team to create engaging guest experiences while driving colleague engagement, operational excellence, and strong financial performance. You will take ownership of the day-to-day operation of The Chalet, ensuring every detail—from the welcome and atmosphere to food, beverage, and service is delivered to the highest standard.

This is a full-time, permanent position for an immediate start.

Pay Range: $73,000 - $83,000 per annum

Job Duties Include

• Lead and inspire The Chalet team to deliver warm, engaging, and exceptional guest experiences
• Take ownership of the overall guest journey, ensuring consistent execution of service, atmosphere, food, and beverage standards
• Foster a positive, engaged, and high-performing team culture
• Coach, develop, and recognize colleagues to support their continued growth and success
• Support recruitment, onboarding, training, and workforce planning initiatives
• Drive service excellence while maintaining Fairmont brand and luxury service standards
• Maintain a strong presence on the floor, actively engaging with guests and supporting colleagues throughout service
• Manage labour, productivity, revenue, expenses, and other key operational targets
• Identify opportunities to enhance revenue, guest satisfaction, and the overall dining experience
• Collaborate with Culinary and other resort leaders to ensure seamless execution and achieve operational goals
• Champion health, safety, sustainability, and workplace wellbeing
• Ensure compliance with company policies, procedures, and all applicable food and beverage regulations
• Contribute to continuous improvement initiatives that enhance both colleague and guest satisfaction

Qualifications

• Minimum 3 years' leadership experience in Food & Beverage operations
• Previous experience within an upscale restaurant, luxury hotel, or high-volume dining environment preferred
• Post-secondary education in Hospitality, Business, or a related field preferred
• Strong knowledge of food, beverage, wine, and elevated service standards; Sommelier designation is an asset
• Proven ability to lead, coach, motivate, and develop high-performing teams
• Strong communication and relationship-building skills
• Highly organized, solutions-focused, and comfortable operating in a fast-paced environment
• Strong business acumen with an understanding of labour, revenue, expenses, and restaurant profitability
• Passion for hospitality, team engagement, and creating memorable guest experiences

Additional Information

Visa Requirements: To progress with your application, you must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

We encourage you to let us know if you require any accommodations through the application or recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: [e-mail].