Restaurant General Manager – The Chalet

Fairmont; Whistler Village; On-site; CAD 73,000 - 83,000; Full time

Job summary

Fairmont Chateau Whistler is seeking a Restaurant General Manager for The Chalet to lead one of our most distinctive dining experiences, delivering warm alpine hospitality and exceptional service in an intimate setting. You will own the day-to-day operation, coach a high-performing team, manage labour and revenue, and uphold Fairmont luxury standards across food, beverage, and guest experiences.

Immediate start; pay range CAD 73,000–CAD 83,000 per annum.

Qualifications

• Minimum 3 years' leadership experience in Food & Beverage operations.
• Experience in upscale restaurant, luxury hotel, or high-volume dining preferred.
• Post-secondary education in Hospitality or Business preferred.
• Strong knowledge of food, beverage, wine, and elevated service standards; Sommelier designation is an asset.
• Proven ability to lead, coach, motivate, and develop high-performing teams.
• Strong communication and relationship-building skills.

Responsibilities

• Lead and inspire The Chalet team to deliver warm, engaging, and exceptional guest experiences
• Take ownership of the overall guest journey, ensuring consistent execution of service, atmosphere, food, and beverage standards
• Foster a positive, engaged, and high-performing team culture
• Coach, develop, and recognize colleagues to support their continued growth and success
• Support recruitment, onboarding, training, and workforce planning initiatives
• Drive service excellence while maintaining Fairmont brand and luxury service standards
• Maintain a strong presence on the floor, actively engaging with guests and supporting colleagues throughout service
• Manage labour, productivity, revenue, expenses, and other key operational targets
• Identify opportunities to enhance revenue, guest satisfaction, and the overall dining experience
• Collaborate with Culinary and other resort leaders to ensure seamless execution and achieve operational goals
• Champion health, safety, sustainability, and workplace wellbeing
• Ensure compliance with company policies, procedures, and all applicable food and beverage regulations
• Contribute to continuous improvement initiatives that enhance both colleague and guest satisfaction

Skills

Leadership

Guest experience

Training & development

Operational excellence

Financial acumen

Education

Post-secondary education in Hospitality or Business

Job description

Nestled at the base of Blackcomb Mountain, just two hours north of Downtown Vancouver, Fairmont Chateau Whistler defines mountain luxury. Offering ski-in, ski-out convenience in the winter, and an on-site championship golf course in the summer, we are Canada’s year-round outdoor adventure destination. Additionally, we are Whistler's largest conference resort hotel, offering 5 unique dining outlets, a slope-side Health Club, and 519 guestrooms and suites.

Job Description

As Restaurant General Manager – The Chalet, you will lead one of Fairmont Chateau Whistler’s most distinctive dining experiences, bringing warm alpine hospitality and exceptional service to life in an intimate and memorable setting.

Through visible leadership, coaching, and collaboration, you will inspire your team to create engaging guest experiences while driving colleague engagement, operational excellence, and strong financial performance. You will take ownership of the day-to-day operation of The Chalet, ensuring every detail—from the welcome and atmosphere to food, beverage, and service is delivered to the highest standard.

This is a full-time, permanent position for an immediate start.

Pay Range: $73,000 - $83,000 per annum

Job Duties Include:

Lead and inspire The Chalet team to deliver warm, engaging, and exceptional guest experiences

Take ownership of the overall guest journey, ensuring consistent execution of service, atmosphere, food, and beverage standards

Foster a positive, engaged, and high-performing team culture

Coach, develop, and recognize colleagues to support their continued growth and success

Support recruitment, onboarding, training, and workforce planning initiatives

Drive service excellence while maintaining Fairmont brand and luxury service standards

Maintain a strong presence on the floor, actively engaging with guests and supporting colleagues throughout service

Manage labour, productivity, revenue, expenses, and other key operational targets

Identify opportunities to enhance revenue, guest satisfaction, and the overall dining experience

Collaborate with Culinary and other resort leaders to ensure seamless execution and achieve operational goals

Champion health, safety, sustainability, and workplace wellbeing

Ensure compliance with company policies, procedures, and all applicable food and beverage regulations

Contribute to continuous improvement initiatives that enhance both colleague and guest satisfaction

Qualifications

Minimum 3 years' leadership experience in Food & Beverage operations

Previous experience within an upscale restaurant, luxury hotel, or high-volume dining environment preferred

Post-secondary education in Hospitality, Business, or a related field preferred

Strong knowledge of food, beverage, wine, and elevated service standards; Sommelier designation is an asset

Proven ability to lead, coach, motivate, and develop high-performing teams

Strong communication and relationship-building skills

Highly organized, solutions-focused, and comfortable operating in a fast-paced environment

Strong business acumen with an understanding of labour, revenue, expenses, and restaurant profitability

Passion for hospitality, team engagement, and creating memorable guest experiences

Additional Information

Visa Requirements: To progress with your application, you must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

We encourage you to let us know if you require any accommodations through the application or recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: [email protected].

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