Bilingual Pension Administration Specialist (French/English)

Aon plc; Montreal; On-site; CAD 42,000 - 62,000; Full time

Job summary

Aon plc in Montreal is seeking a bilingual Pension Administration Customer Service Technician to support pension participants with benefits, eligibility, and retirement options.

You will handle inbound/outbound calls, answer questions, process documents, and maintain accurate records while complying with privacy and regulatory requirements. The role requires strong communication, attention to detail, and the ability to collaborate with internal teams.

Qualifications

• Previous background in customer service or call centre positions.
• French/English bilingualism is required due to client interactions in Quebec and beyond.
• Strong communication skills and attention to detail are essential.
• Ability to handle confidential information responsibly.

Responsibilities

• Handle inbound and outbound calls from clients and their employees, including follow-up calls.
• Respond to questions from pension plan participants about benefits, eligibility, and pension options.
• Deliver reliable and timely details regarding pension plans and retirement benefits.
• Assist participants with pension documents, forms, and online portals.
• Maintain detailed records of customer interactions and outcomes.
• Calculate benefit entitlements in events like retirement, termination, death, or marital breakdown.
• Collaborate with internal teams to resolve complex issues and ensure client happiness.

Skills

Bilingual French/English

Customer service

Strong communication

Problem solving

Confidential info handling

Teamwork & autonomy

Education

College or University diploma

Tools

Customer service platforms

Job description

Aon plc in Montreal is seeking a bilingual Pension Administration Customer Service Technician to support pension participants with benefits, eligibility, and retirement options.

You will handle inbound/outbound calls, answer questions, process documents, and maintain accurate records while complying with privacy and regulatory requirements. The role requires strong communication, attention to detail, and the ability to collaborate with internal teams.