Pension Analyst - 100% Remote

TELUS Health; Toronto; Hybrid; CAD 50,000 - 60,000; Full time

Benefits offered by this job

Comprehensive total rewards package

Flexible in-office/remote/mixed work

Generous company matched pension

Career growth and learning & dev

Job summary

TELUS Health in Canada is seeking a Pension Administrator to support plan members on pension-related matters. You will process transfers, contributions, and inquiries while delivering accurate reports and timely responses.

The role requires 1–2 years in customer-focused pension work, bilingual English/French, and strong analytical and communication skills. Flexible hybrid work with in-office, remote, or mixed arrangements, plus a comprehensive benefits program.

Qualifications

• Excellent written and oral English and French skills are an asset.
• 1-2 years’ experience in a customer-focused pension role with knowledge of provincial pension and tax legislation.
• Knowledge of group benefits (DB and DC pension or group insurance) an asset.
• Possessing or working towards CSC or IFIC designation is an asset.
• Exceptional problem-solving and analytical skills with proactive client assistance.
• Excellent communication and time management skills, ability to manage multiple assignments.
• Advanced English proficiency is required for internal communications and IT tools.

Responsibilities

• Process interfund transfers, contributions, withdrawals and terminations for clients.
• Provide regular and ad hoc reports for clients.
• Respond to plan member and client inquiries and requests.
• Enter, update and audit information; perform transactions on in-house software.
• Liaise with consultants, trust companies and investment manager representatives for DC plans.
• Perform reconciliations monthly.
• Keep current on pension, tax and securities legislation and share knowledge with the team.
• Attend internal training sessions to build industry knowledge.
• Ensure quality control and service standards with every transaction.
• Gain client perspective and priorities.
• Act as back-up, respond to inbound calls from members and clients.
• Participate on special projects as required.

Skills

Bilingual EN/FR

Customer focus

Analytical skills

Problem solving

Time management

Communication skills

Education

University or college degree

Tools

In-house software

Job description

TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider – encompassing physical, mental and financial health – TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees.

Join our team and what we’ll accomplish together

As part of a dedicated and professional team, you will be providing services to plan members for all matters related to their pension plan. Your various responsibilities will allow you to use your analytical skills on a daily basis and to grow in a stimulating career.

Here’s How

• Work with a vibrant and dynamic team
• Develop through engaging mandates and projects
• Have career opportunities for professional development
• Have complete flexibility to work in office, remote, or a mix of both
• Enjoy a flexible schedule and a comprehensive benefits program

What you’ll do

• Process interfund transfers, contributions, withdrawals and terminations for clients.
• Provide regular and ad hoc reports for clients.
• Receive and respond to plan member and client inquiries and requests.
• Enter, update and audit information; perform and proof transactions on in-house software.
• Liaise with consultants, trust companies and investment manager representatives concerning clients’ DC plans.
• Perform reconciliations on a monthly basis.
• Keep apprised of applicable new and existing pension, tax and securities legislation; share knowledge with the team.
• Attend internal training sessions to build knowledge of industry topics and trends.
• Ensure that quality control and service standards are attained with every transaction.
• Gain insight into the client's perspective and priorities.
• Act as a back-up, respond to in-bound calls from members and clients.
• Participate on special projects as required.

What you bring

• Excellent written and oral English and French skills are an asset.
• 1-2 years’ experience working in a customer-focused role in the pension industry, and a foundation of knowledge in provincial pension and tax legislation.
• Knowledge of group benefits (DB and DC pension or group insurance) an asset.
• Relevant University or college degree, or an acceptable combination of education and work experience
• Possessing or working towards obtaining a CSC or IFIC designation is considered an asset.
• Possess exceptional problem-solving and analytical skills, coupled with strong professional acumen and a proactive approach to assisting clients in finding solutions.
• Excellent communication and time management skills, and the ability to manage multiple assignments.

Advanced knowledge of English is required because you will most of the time interact in English with internal parties (colleagues, internal partners, stakeholders, etc.); and work with IT tools whose interface is only accessible in English as part of this position's main responsibilities given its national scope.

Salary Range

$ 50,000 - $60,000

Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience.

TELUS Health offers rewarding benefits, which may vary per job function, such as:

• Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
• Flexibility to work in-office, virtually or a combination of both
• Generous company matched pension
• Opportunity to give back to communities in which we work, live and serve
• Career growth and learning & development opportunities to develop your skills
• And much more…

Job Type

This is for a current vacancy.

A Bit About Us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment. We offer accommodation for applicants with disabilities, as required, during the recruitment process.

Disclaimer: In accordance with the TELUS Health Solutions Data Center Security Policy, as a condition of employment, all team members whose job functions require they work at a Data Center and/or have access to detailed knowledge of technology related to client service delivery, are subject to a Personnel Security Screening conducted through the Government of Canada.

Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.

By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.