Overnight Transitions Caseworker

ALPHA HOUSE; Calgary; On-site; CAD 48,000 - 62,000; Full time

Benefits offered by this job

Medical benefits after six months

Personal development and training

Job summary

Alpha House is seeking a Transitions Caseworker to support clients moving from homelessness toward housing stability. You’ll work within the Housing Transitions Team to guide intake, move-ins, and long-term planning, using Housing First and recovery-oriented approaches.

You will engage clients, help overcome barriers, coordinate housing viewings and documentation, and collaborate with partners to ensure successful outcomes. This role emphasizes dignity, confidentiality, and community integration.

Qualifications

• A minimum two-year diploma in a social science discipline, or currently enrolled.
• Housing case work experience, ideally with vulnerable populations.
• 1+ year of experience in addictions or mental health support.
• Solid knowledge of Calgary’s housing, shelter, and social services systems.
• Skills in harm reduction, trauma-informed care, crisis management, and recovery-oriented systems of care.
• Strong written and verbal communication and interpersonal skills.
• Ability to work both independently and collaboratively in a fast-paced environment.
• Physically able to assist clients from prone/sitting positions and lift items up to 35 lbs.
• Able to provide a Vulnerable Sector Search, valid within the last six months, that does not contain any results material to the position.
• Able to complete Privacy Training & “It’s your Move” training, or equivalent Patient Lift training

Responsibilities

• Proactively engaging with clients to understand their current needs, barriers, and strengths
• Supporting clients through personalized case management, goal-setting, and progress tracking
• Assist with securing housing—scheduling viewings, lease signings, move-ins, and more
• Help clients overcome practical barriers such as ID, bank accounts, rent payment, and furniture
• Provide one-on-one support for life skills, recovery planning, and goal development
• Collaborate with housing partners and community resources to support client success
• Provide transportation to appointments, meetings, and housing-related activities using an agency vehicle
• Ensure accurate documentation including case notes, stats, and housing-related forms
• Conduct regular check-ins and maintain professional rapport with clients
• Support transitional housing clients with move-ins, inspections, room cleaning, and guest management
• Actively participate in team meetings, program evaluations, and community engagement
• Follow all agency policies, regulatory standards (MSDS, OH&S, WHMIS), and Accreditation requirements
• Be a positive ambassador for Alpha House and its values

Skills

Case management

Communication skills

Independent work

Interpersonal skills

Harm reduction

Trauma-informed care

Recovery-oriented care

Documentation

Education

Two-year diploma in social science

Tools

MS Office

Case management software

Job description

Description

Job Type: Full-Time (3 days on and 3 days off, 7pm-7am)

About the Role

As a Transitions Caseworker, you will play a key front-line role in supporting clients as they navigate pathways out of homelessness and into housing stability. Using a Housing First and Recovery-Oriented approach, you will work alongside individuals to identify barriers and build on personal strengths to promote long-term, sustainable recovery and independent living. Working as part of our Housing Transitions Team, you’ll support clients through all stages of the housing process—from intake and move-in to long-term case planning and community integration. Some of your responsibilities would include:

• Proactively engaging with clients to understand their current needs, barriers, and strengths
  Supporting clients through personalized case management, goal-setting, and progress tracking


• Assist with securing housing—scheduling viewings, lease signings, move-ins, and more


• Help clients overcome practical barriers such as ID, bank accounts, rent payment, and furniture


• Provide one-on-one support for life skills, recovery planning, and goal development


• Collaborate with housing partners and community resources to support client success


• Provide transportation to appointments, meetings, and housing-related activities using an agency vehicle


• Ensure accurate documentation including case notes, stats, and housing-related forms


• Conduct regular check-ins and maintain professional rapport with clients


• Support transitional housing clients with move-ins, inspections, room cleaning, and guest management


• Actively participate in team meetings, program evaluations, and community engagement


• Follow all agency policies, regulatory standards (MSDS, OH&S, WHMIS), and Accreditation requirements


• Be a positive ambassador for Alpha House and its values

About You

We are looking for a compassionate, motivated individual with strong case management skills and a deep understanding of housing systems, recovery models, and support for vulnerable populations. The ideal candidate would have the following

• A minimum two-year diploma in a social science discipline, or currently enrolled


• Housing case work experience, ideally with vulnerable populations


• 1+ year of experience in addictions or mental health support


• Solid knowledge of Calgary’s housing, shelter, and social services systems


• Skills in harm reduction, trauma-informed care, crisis management, and recovery-oriented systems of care


• Strong written and verbal communication and interpersonal skills


• Ability to work both independently and collaboratively in a fast-paced environment


• High ethical standards and respect for client confidentiality and dignity


• Comfort with documentation, MS Office, and case management software


• Physically able to assist clients from prone/sitting positions and lift items up to 35 lbs


• Able to provide a Vulnerable Sector Search, valid within the last six months, that does not contain any results material to the position


• Able to complete Privacy Training & “It’s your Move” training, or equivalent Patient Lift training

About Alpha House:

Alpha House is dedicated to providing safe, caring, and respectful environments for individuals dealing with addiction and mental health challenges. Our team is passionate about making a difference in the lives of those we serve, offering comprehensive support and resources to help individuals on their journey to recovery and stability.

Benefits of working at Alpha House

• Medical Benefits after six months of continuous work


• Personal Development and training opportunities