FT Team Lead - PBSH

ALPHA HOUSE; Calgary; On-site; CAD 34,440 - 45,460; Full time

Benefits offered by this job

Medical & Dental Benefits

Training opportunities

Job summary

Alpha House is seeking a Team Lead to join our leadership team in Calgary. You will supervise front-line staff, support direct services, and guide a team focused on care for individuals with complex needs.

The role emphasizes compassionate, trauma-informed leadership and collaboration with community partners. Ideal candidates have at least two years of team leadership, a two-year degree or diploma, and experience in addictions or mental health settings.

Qualifications

• Two years of team leadership experience.
• Experience with addictions, mental health, homelessness, or Indigenous populations preferred.
• Understanding of harm reduction and trauma-informed care.

Responsibilities

• Supervise, coach, and discipline front-line staff; conduct performance reviews.
• Maintain shift coverage and accurate staff timekeeping.
• Oversee medication administration and client medical needs.
• Respond to crises and ensure safety protocols are followed.
• Liaise with community partners, police, EMS, and respond to local concerns.
• Oversee data tracking, reporting, and financial record-keeping.

Skills

Team leadership

Crisis intervention

De-escalation

Communication

Confidentiality

Professionalism

Conflict resolution

Privacy compliance

Education

Two-year college diploma or equivalent

Post-secondary education in related field (in progress may be considered)

Tools

MS Word

Outlook

Excel

Job description

Description

Job Type: Permanent Full-Time (Wed - Sat, 1-11pm)

Pay:$29.04 per hour plus benefits

About the Role

We are looking for a Team Lead to join our Leadership team. Team Leads provide supervision, mentorship, and leadership to front line staff while also supporting the delivery of direct services. In this role, you will be instrumental in guiding a team that focuses on providing care to individuals with complex needs and supporting long-term housing stability. These programs are built on our core values: meeting participants where they are at, eliminating barriers to entry, and offering a safe, compassionate space to address addiction and mental health challenges. The responsibilities of a Team Lead would include the following:

• Supervise, coach, and discipline front-line staff; conduct performance reviews
• Ensure respectful workplace practices; address staff concerns and serious issues
• Maintain adequate shift coverage and accurate staff timekeeping
• Respond to crises and ensure staff and client safety protocols are followed
• Oversee medication administration and client medical needs
• Liaise with community partners, police, EMS, and respond to local concerns
• Support staff performance through check-ins, meetings, and team collaboration
• Ensure program supplies, vehicle maintenance, and hygiene protocols are maintained
• Manage client funding, treatment referrals, and file audits
• Oversee data tracking, reporting, and financial record-keeping (e.g. floats, rent)
• Ensure proper delivery of client programming and adherence to collaborative agreements
• Leading by example with compassionate, non-judgmental client interactions
• Address client grievances; prop

About You

The ideal candidate would have the following:

• At least two years of experience leading a team
• Post-secondary education in a relevant field from a publicly funded institution (minimum two-year degree or diploma, those in progress may be considered)
• Experience in addictions, mental health, homelessness or working with Indigenous populations preferred
• Understanding of harm reduction, withdrawal management, trauma-informed care, and recovery-oriented systems
• Class 5 Alberta (non-GDL) driver’s license, three years of driving experience, and a clean five year driver’s abstract
• Proven crisis intervention and de-escalation skills
• Experience supervising and debriefing staff or facilitating groups
• Compassionate, non-judgmental, and supportive toward vulnerable populations
• Excellent communication, conflict resolution and organizational skills
• Able to maintain confidentiality, accountability, and act with professionalism
• Proficient with MS Word, Outlook, and Excel
• Understanding of privacy laws and the Protection of Persons in Care Act
• Valid Vulnerable Sector Search (within the last six months) with no material findings
• Ability to gain Privacy certification and lift training
• Ability to physically assist clients from prone to sitting or standing positions
• Must be able to drive an agency van and use own vehicle for work if needed

About Alpha House:

Alpha House is dedicated to providing safe, caring, and respectful environments for individuals dealing with addiction and mental health challenges. Our team is passionate about making a difference in the lives of those we serve, offering comprehensive support and resources to help individuals on their journey to recovery and stability. We believe in meeting people where they are at and offering practical, compassionate, and professional support throughout their journey.

Benefits of working at Alpha House

• Medical and Dental Benefits after six months of continuous work
• Personal development and training opportunities