Payroll Specialist III

Dayforce; Toronto; Hybrid; CAD 65,000 - 95,000; Full time

Job summary

Dayforce is seeking a Payroll Specialist III to join our managed team. You will support large enterprise clients across the full employee lifecycle, including payroll, benefits, and tax, and interface with clients to resolve complex issues.

The role emphasizes accuracy, quality control, and cross-functional collaboration to meet SLAs and contractual obligations while continuously improving payroll processes.

Qualifications

• Three or more years of end-to-end payroll processing experience in a high-volume operation.
• Experience in payroll outsourcing or consulting is preferred.
• Strong knowledge of payroll, benefits, taxation, and legislative requirements.
• Ability to resolve client issues with superior customer service and clarity.

Responsibilities

• Ensure all aspects of the payroll cycle, including tax, benefits, garnishments, and other components, are processed accurately and on time.
• Process payroll changes, tax forms, and payments for assigned clients with accuracy.
• Perform quality control and auditing to maintain low error rates.
• Collaborate with cross-functional partners to resolve client payroll matters and inquiries.
• Provide payroll support to clients according to contracts, legislative requirements, and SLAs.
• Understand customer requirements to deliver services per contractual obligations.
• Create, update, and review SOPs and conduct quarterly reviews.
• Demonstrate ownership from start to finish on deliverables and projects.
• Manage tasks in the case management system with complete documentation.
• Proactively handle quarterly and year-end payroll auditing and processing.
• Think ahead to identify opportunities and contribute to process improvements.

Skills

Payroll processing

Customer service

Communication skills

Analytical skills

Organizational skills

Problem-solving

Tools

Microsoft Word

PowerPoint

Excel

Job description

About the Opportunity

Dayforce is currently seeking a Payroll Specialist III to join our Dayforce Managed Team. We service our Large Enterprise clients, with multiple thousands of employees, by supporting the complete employee lifecycle, including payroll, workforce management, benefits, and contact center, allowing clients to focus on their core business.

The ideal candidate will have significant experience in payroll and a strong working knowledge of benefits, workforce management, and tax. They will also have the ability to interface with clients and use critical thinking skills to resolve complex problems.

What You'll Get to Do

• Ensure all aspects of the payroll cycle, including tax, benefits, garnishments, and other payroll components, are processed, reconciled, audited, and transmitted accurately and on time.
• Ensure accurate and timely processing of payroll-impacting changes, tax forms, payments, and payroll processing for assigned clients.
• Perform quality control and auditing to ensure accuracy and maintain a low error or defect percentage.
• Work with cross-functional internal partners to resolve client payroll matters and employee inquiries.
• Provide payroll support services to clients according to Dayforce contracts, legislative requirements, and business needs.
• Establish and maintain a deep understanding of customer requirements and changing needs to ensure services are delivered according to contractual obligations and customer service level agreements (SLAs).
• Create, update, and review standard operating procedures and perform quarterly document reviews.
• Demonstrate an “I own it” attitude toward deliverables and projects from start to finish.
• Manage client- and consumer-related tasks within the case management system, ensuring all documentation is complete, accurate, and timely.
• Proactively manage quarter- and year-end payroll auditing and processing.
• Think and act ahead, identify opportunities, and proactively contribute to process improvements.

Skills and Experience We Value

• Must be available to accommodate shifts within operating hours between 8 a.m. and 9 p.m.
• Must be available to work later or adjust shifts based on client assignments.
• Three or more years of end-to-end payroll processing experience in a high-volume payroll operation of 500 or more employees.
• Experience in the payroll outsourcing or consulting industry is preferred.
• Experience and a clear understanding of payroll, benefits, taxation, and applicable legislative requirements.
• Ability to resolve client issues and provide superior customer service to internal and external partners.
• Excellent verbal and written communication skills, with the ability to communicate clearly, technically, and effectively with customers and internal partners.
• Strong analytical, organizational, and problem-solving skills.
• Proficiency in Microsoft Word and PowerPoint, with intermediate proficiency in Excel.

What Would Make You Stand Out

• Experience with Dayforce HCM or similar cloud payroll technology.
• Multi-client payroll processing experience.
• Experience processing payroll for 2,000 or more employees and working with enterprise-sized customers.
• Industry-related certifications or a desire to obtain certification within two years of employment.
• Strong working knowledge of quality control and auditing standards.