Payroll Specialist | Canada

Deel, Inc.; Canada; Remote; CAD 60,000 - 90,000; Full time

Job summary

Deel, a leading SaaS company, is seeking a Payroll Client Success Manager to build client relationships while ensuring accurate payroll processing. You'll be at the forefront of transforming payroll for global teams across multiple regions, contributing to a diverse and inclusive workplace.

Benefits

Stock grant opportunities

Flexible remote work

WeWork access

Qualifications

• Understanding of core payroll processes is essential.
• Experience in a multi-national shared service environment preferred.
• Fluency in English is mandatory.

Responsibilities

• Establish and maintain strong client relationships to ensure satisfaction.
• Ensure timely submission of payroll data and reports.
• Serve as a subject matter expert regarding payroll processes.

Skills

Relationship management

Attention to detail

Service excellence

Analytical thinking

Time management

Communication skills

Education

Payroll/HR/Finance background

Tools

Excel

Job description

Who we are is what we do.

Deel is the all-in-one payroll and HR platform for global teams. Our vision is to unlock global opportunity for every person, team, and business. Built for the way the world works today, Deel combines HRIS, payroll, compliance, benefits, performance, and equipment management into one seamless platform. With AI-powered tools and a fully owned payroll infrastructure, Deel supports every worker type in 100+ countries—helping businesses scale smarter, faster, and more compliantly.

Among the largest globally distributed companies in the world, our team of 5,000 spans more than 100 countries, speaks 74 languages, and brings a connected and dynamic culture that drives continuous learning and innovation for our customers.

Why should you be part of our success story?

As the fastest-growing Software as a Service (SaaS) company in history, Deel is transforming how global talent connects with world-class companies – breaking down borders that have traditionally limited both hiring and career opportunities. We're not just building software; we're creating the infrastructure for the future of work, enabling a more diverse and inclusive global economy. In 2024 alone, we paid $11.2 billion to workers in nearly 100 currencies and provided healthcare and benefits to workers in 109 countries—ensuring people get paid and protected, no matter where they are.

Our momentum is reflected in our achievements and customer satisfaction: CNBC Disruptor 50, Forbes Cloud 100, Deloitte Fast 500, and repeated recognition on Y Combinator’s top companies list – all while maintaining a 4.83 average rating from 15,000 reviews across G2, Trustpilot, Captera, Apple and Google.

Your experience at Deel will be a career accelerator. At the forefront of the global work revolution, you'll tackle complex challenges that impact millions of people's working lives. With our momentum—backed by a $12 billion valuation and $800 million in Annual Recurring Revenue (ARR) in just over five years—you'll drive meaningful impact while building expertise that makes you a sought-after leader in the transformation of global work.

Essential Functions and Key Responsibilities

• Establish, maintain, and develop strong and trusted client relationships that result in high client satisfaction, acting as a primary day to day contact for assigned clients.

• To ensure timely receipt and delivery of payroll data by payroll scheduled.

• Engagement with local in-country payroll providers to meet delivery timelines while minimizing escalations.

• Responsible for timely and accurate submission of all payroll data to required partners and/or clients

• Responsible for on-time receipt and delivery of net pay and payroll reports in line with agreed upon payroll schedules

• Ensure reconciliation and validation of data according to predefined payroll processing procedures and standards

• Managing inquiries from clients, internal regional service centers, and local offices via our case management tool, ensuring full resolution in line with company Service Level Agreements.

• Develop and drive action plans and root cause analysis reports for issues, as required

• Participate in the development of processes and procedures for the team following customer and business requirements

• Detailed focus on quality, accuracy, and timeliness of payroll related activities as assigned

• Serve as subject matter expert (SME) of payroll processes

• Adhere to SSAE16 compliance audit controls and requirements

• Additional duties as required

Core Competencies

• Passion for service excellence

• Strong relationship management

• Setting high standards for quality and quantity

• Analytically minded with strong attention to detail

• Accuracy with record keeping and reconciliation

• Demonstrates an ability to learn and think quickly

• Ability to work in a fast-paced pressurized environment

• Follows procedures and policies and keeps to schedules

• Strong verbal and written communication skills

Required Skills and Experience

• Payroll/HR/Finance/Systems background with an understanding of the core competencies of the payroll process

• Strong excel skills, advanced level advantageous

• Fluent English in both spoken and written skills

Preferred Skills and Experience

• Experience in a multi-national shared service environment

• Experience processing global payroll

• A professional payroll qualification

• Additional language skills

Total Rewards

Our workforce deserves fair and competitive pay that meets them where they are. With scalable benefits, rewards, and perks, our total rewards programs reflect our commitment to inclusivity and access for all.

Some things you’ll enjoy

• Stock grant opportunities dependent on your role, employment status and location

• Additional perks and benefits based on your employment status and country

• The flexibility of remote work, including optional WeWork access

At Deel, we’re an equal-opportunity employer that values diversity and positively encourage applications from suitably qualified and eligible candidates regardless of race, religion, sex, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, pregnancy or maternity or other applicable legally protected characteristics.

Unless otherwise agreed, we will communicate with job applicants using Deel-specific emails, which include @deel.com and other acquired company emails like @payspace.com and @paygroup.com. You can view the most up-to-date job listings at Deel by visitingour careers page.

Deel is an equal-opportunity employer and is committed to cultivating a diverse and inclusive workplace that reflects different abilities, backgrounds, beliefs, experiences, identities and perspectives.

Deel will provide accommodation on request throughout the recruitment, selection and assessment process for applicants with disabilities. If you require accommodation, please inform our Talent Acquisition Team at [e-mail] of the nature of the accommodation that you may require, to ensure your equal participation.

We use Covey as part of our hiring and/or promotional processes. As part of the evaluation process, we provide Covey with job requirements and candidate-submitted applications. Certain features of the platform may qualify it as an Automated Employment Decision Tool (AEDT) under applicable regulations. For positions in New York City, our use of Covey complies with NYC Local Law 144.

We began using Covey Scout for Inbound on March 30, 2025.

For more information about our data protection practices, please visit our Privacy Policy. You can review the independent bias audit report covering our use of Covey here: https://getcovey.com/nyc-local-law-144