Payroll Specialist

Automatic Data Processing, Inc.; Dartmouth; On-site; CAD 60,000 - 75,000; Full time

Benefits offered by this job

Tuition reimbursement

Annual membership reimbursement

Flexible schedule

Global opportunities

Belonging via BRGs

Job summary

ADP is seeking a Payroll Specialist to join our Canada-based Client Service team. You will manage client payrolls, ensure accurate tax and remittance handling, and respond to inquiries with clear, compliant guidance.

You’ll operate in a metrics-driven, fast-paced environment, delivering high-quality service while building trust with clients. Training and development support are provided to help you grow within ADP.

Qualifications

• Minimum 5 years Canadian payroll processing experience.
• Minimum 5 years client service experience.
• Advanced internet and MS Office skills (Word/Excel) required.
• Excellent communication and analytical skills with the ability to translate findings into solutions.
• Excellent client service skills.

Responsibilities

• Manage client payroll. You’ll be responsible and fully accountable for payroll and audit functions of multiple clients, including scheduling and running assigned client payrolls and year-end balancing.
• Serve as the Subject Matter Expert. Provide statutory information to clients in payroll, consult knowledge bases, and ensure productivity and service excellence.
• Problem-solver. Work with internal teams to identify resolutions and contribute to product/process improvements.
• Develop knowledge. Maintain NPI designation and attend required departmental training.

Skills

Canadian payroll processing

Client service

MS Office (Word/Excel)

Communication & analytics

Time management

Education

Post-secondary education or equivalent in admin/HR

Tools

MS Office

Payroll software

Job description

ADP is hiring a Payroll Specialist

• Are you looking to grow your career in a stable, dynamic environment with plenty of opportunities to progress?
• Do you want to continuously learn through ongoing training, development, and mentorship opportunities?
• Are you looking to be yourself in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights?

If so, this may be an opportunity for you. Read on and decide for yourself.

As a payroll specialist, you'll help our clients leverage ADP's exceptional business solutions so they can focus on what matters most to them - growing their business.

In this role, you will join a high-performing team in ADP’s Human Resources Outsourcing department that provides support and guidance in response to a wide variety of payroll and tax-related questions and issues presented by Client Payroll Administrators. You carry the weight of ADP’s service reputation and client satisfaction in your hands.

Every day, you will utilize multiple tools and resources to develop accurate, comprehensive, and friendly responses to clients’ inquiries regarding payroll practices and tax considerations. The nature of what you do every day will not change — your #1 goal is to help clients. Still, every day will be different because the questions you receive will vary, as will the solutions you provide each client. There will be no shortage of new questions you’ll receive, which will keep things interesting, and our top-ranked training will help to set you up for success!

To thrive in this role, you must be comfortable working in a metrics-driven environment. You are eager to learn and adapt well to change. You have a way with clients that builds rapport, establishes trust, and shines with professionalism. Over the phone and in writing, your communication style is clear and easy for our clients to understand and take action on. As a result, your client satisfaction scores make you proud. Pace should not scare you. We also have a healthy dose of fun. Not only can you find a career here, but friendships that last in a company that values inclusion.

To learn more about careers in Client Service at ADP, visit:
https://jobs.adp.com/locations/canada/teams-roles/client-service/

What you’ll do: Responsibilities

• Manage client payroll. You’ll be responsible and fully accountable for the payroll and audit functions of multiple clients. You will also oversee scheduling and running the assigned client payrolls by following standard operating procedures. You’ll balance respective payrolls based on the year-end calendar and remit all Third-Party Remittances by defined due dates, completing all Year End balancing, filing & respective reporting.
• Serve as the Subject Matter Expert. You’ll provide critical and accurate statutory information to clients in the payroll area, such as tax filing. Use the various knowledge bases, resource materials and appropriate websites to locate answers and solutions for issues. You’ll utilize all internal tools & defined processes to ensure optimal productivity and service excellence and make recommendations for best practices to customers.
• Problem-solver. As needed, you’ll work with internal technical support, various production departments and additional ADP Service hubs to identify a resolution. You’ll also provide feedback and suggestions on products, issues, processes and procedures to enhance efficiency and continuous improvement.
• Develop knowledge. You’ll maintain NPI (National Payroll Institute) designation & attend all required departmental training sessions as well as demonstrate proficiency in learning.

TO SUCCEED IN THIS ROLE: Required Qualifications

• Minimum 5 years Canadian payroll processing experience
• Minimum 5 years client service experience
• Advanced internet and MS Office Skills (Word/Excel) required
• Excellent communication and analytical skills with the ability to translate analytical findings into actionable solutions/processes
• Excellent client service skills

BONUS POINTS FOR THESE: Preferred Qualifications

• Post-secondary education preferred, or equivalent experience in administration/client service/HR.
• Candidate should be working towards or have National Payroll Institute (NPI) certification (PCP, CPM) – Join our team and leverage our reimbursement programs including tuition reimbursement and annual membership reimbursement.

YOU'LL LOVE WORKING HERE BECAUSE YOU CAN:

• Focus on your mental health and well-being. We take care of one another and offer support for your well-being… because healthy associates are happy ones.
• Join a company committed to giving back and generating a lasting, positive impactupon the communities in which we work and live.
• Knowledge to help you grow. Ongoing training and development opportunities and a tuition reimbursement program, for even the most insatiable learner.
• Innovate. Problem-solve. Shape the future of work with people you like.
• Balance work and personal time. Flexibility to integrate work more easily in your everyday life.
• Go Global. With operations around the world, exciting new networking opportunities abound.
• Belong by joining one of ten Business Resource Groups to connect globally with networks and allies who share common interests and experiences.

Jobs.adp.ca

A little about ADP: We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition.

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP’s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.

Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. https://jobs.adp.com/life-at-adp/ to learn more about ADP’s culture and our full set of values.