Lead Implementation Specialist, Payroll / Spécialiste en chef d’implantation, Paie

ADP; Dartmouth; Sur place; CAD 90 000 - 120 000; Plein temps

Résumé du poste

ADP leads payroll implementations with a focus on WorkForce Now, delivering compliant configurations for diverse clients across Canada. The Lead Implementation Specialist collaborates with clients to analyze needs, design solutions, and guide projects from inception through deployment.

Ideal candidates have 3–5 years in payroll, strong English/French communication, and a proven ability to mentor teams while delivering high-quality, timely results.

Qualifications

• 3–5 years of payroll experience or related field.
• ADP WorkForce Now (WFN) experience required.
• Bilingual English & French communication.
• Strong client management and interpersonal skills.

Responsabilités

• Payroll Implementation: implement and set up ADP's WFN methodology for clients.
• Technical Expertise: provide technical support and guidance on payroll configuration, analysis, and testing.
• Training and Development: design and deliver training on WFN and payroll configurations.
• Project Support: manage multiple projects, track milestones and resource allocation.
• Risk Management: identify issues and implement contingency plans.
• Communication and Collaboration: ensure clear updates with clients and teams.
• Quality Assurance: participate in QA to ensure accuracy and compliance.
• Mentorship: support less tenured teammates in technical development.

Connaissances

Payroll implementation

WFN knowledge

English & French

Client management

Mentoring

Team player

Formation

Post-secondary education or related business experience

PCP certification

NPI courses

Description du poste

Lead Implementation Specialist, Payroll

Well, this may be the role for you. Ready to make your mark?

As Lead Implementation Specialist, Payroll, you will participate in the creation, from scratch, of HCM solutions for all types of business. You will be asked to use your analytical skills to design, configure, test and deliver the perfect HCM solution for your clients.

Every day, you will partner with clients to learn and understand their business needs; analyze existing systems, interface requirements, and business processes; and guide and drive clients toward the best solution for their unique business needs.

To thrive in this role, you must be comfortable working in a complex, multifaceted environment. You are eager to continuously learn and adapt to a product in constant evolution. You have a way with clients that builds rapport, establishes trust, and shines with professionalism. Over the phone and in writing, your communication style is simple but thorough making it easy for our clients to understand. You must also ensure a full support to the client to secure their engagement throughout the implementation. Pace should not scare you. As a result, you will have a real impact on businesses around the country and will feel proud of your clients’ satisfaction scores.

Ready to #MakeYourMark?

What You’ll Do

What you can expect on a typical day:

• Payroll Implementation: Implement and set up ADP's WFN methodology for clients, ensuring accurate and compliant payroll system configurations.
• Technical Expertise: Provide technical support and guidance to clients and internal team members on payroll configuration, analysis, and testing.
• Training and Development: Assist in designing and delivering training programs for clients and internal team members on WFN implementation methodology and payroll system configurations.
• Project Support: Assist in managing multiple projects simultaneously, ensuring timely delivery, quality, and customer satisfaction. Identify and prioritize project tasks, allocate resources, and track progress against project milestones.
• Risk Management: Identify and elevate critical issues to senior leadership as necessary. Develop and implement contingency plans to address potential project disruptions.
• Communication and Collaboration: Collaborate with clients, internal stakeholders, and cross-functional teams to ensure effective communication, collaboration, and project delivery. Provide regular updates on project status, issues, and resolutions.
• Quality Assurance: Participate in quality control processes to ensure accuracy, completeness, and compliance in payroll implementation projects.
• Mentorship: Assist in mentoring and supporting less tenured team members in their technical development.

To Succeed In This Role

Education

• Post-secondary education or related business experience.
• PCP certification required and fundamental NPI courses.

Required

• 3-5 years of payroll experience or relative field.
• ADP product knowledge of WorkForce Now (WFN) experience is a must.
• Effective communication: verbal and written skills in English & French.
• Excellent client management, and interpersonal skills.
• Ability to mentor, be resourceful, and be a strong team player.

Attributes

• Ability to organize, schedule, and facilitate effective meetings.
• Ability to multitask, probe, analyze, and problem solve.
• Detail oriented and ability to follow-through.
• Strong organization, time management and prioritizing skills.

You’ll Love Working Here Because You Can

• Focus on your mental health and well-being. We take care of one another and offer support for your well-being… because healthy associates are happy ones.
• Join a company committed to giving back and generating a lasting, positive impact upon the communities in which we work and live.
• Knowledge to help you grow. Ongoing training and development opportunities and a tuition reimbursement program, for even the most insatiable learner.
• Innovate. Problem-solve. Shape the future of work with people you like.
• Balance work and personal time. Flexibility to integrate work more easily in your everyday life.
• Go Global. With operations around the world, exciting new networking opportunities abound.
• Belong by joining one of ten Business Resource Groups to connect globally with networks and allies who share common interests and experiences.

To learn more about careers in Implementation at ADP, visit: https://jobs.adp.com/locations/canada/teams-roles/implementation/

A little about ADP

We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition.

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP

ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP’s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.

Ethics at ADP

ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP’s culture and our full set of values.

Diversity, équité, inclusion et égalité d’accès à l’emploi chez ADP:

ADP affirme que l’inégalité est préjudiciable à ses associés, à ses clients et aux communautés qu’elle sert. Notre objectif est d’apporter un changement durable grâce à nos actions. Nous unissons nos forces afin d’assurer l’égalité et l’équité. ADP est engagée à l’égard de l’égalité d’accès à l’emploi, sans distinction relative à toute caractéristique protégée, notamment la race, la couleur, l’information génétique, la croyance, l’origine nationale, la religion, le sexe, l’orientation affective ou sexuelle, l’identité ou l’expression de genre, le statut d’étranger légal, l’ascendance, l’âge, l’état matrimonial ou le statut d’ancien combattant pris en charge, et elle ne fera aucune discrimination fondée sur une limitation fonctionnelle. Nous soutenons un milieu de travail inclusif où les associés excellent en fonction de leur mérite personnel, de leurs compétences, de leur expérience, de leurs aptitudes et de leur rendement.

Éthique chez ADP :

Depuis longtemps, ADP est fière de mener des affaires selon les normes éthiques les plus élevées et conformément à l’ensemble des lois applicables. Nous nous attendons également à ce que notre personnel respecte nos valeurs avec la plus grande intégrité et se comporte de manière à favoriser un milieu de travail honnête et respectueux. Cliquez sur ce lien https://jobs.adp.com/life-at-adp/ pour en savoir plus sur la culture et l’ensemble des valeurs d’ADP.