Payroll Specialist

ADP; Burnaby; On-site; CAD 59,000 - 95,000; Full time

Benefits offered by this job

Tuition reimbursement

Annual membership reimbursement

Medical insurance

Dental insurance

Vision insurance

Retirement savings match

Job summary

ADP is hiring a Payroll Specialist in Canada to support client payroll processing and tax-related inquiries within ADP's Human Resources Outsourcing team.

You will manage client payrolls, serve as a subject matter expert on payroll and tax filing, and use internal tools to deliver accurate, clear responses. This role emphasizes client satisfaction, continuous learning, and collaboration across ADP’s services.

Qualifications

• Minimum 5 years Canadian payroll processing experience.
• Minimum 5 years client service experience.
• Advanced internet and MS Office Skills (Word/Excel) required.
• Excellent communication and analytical skills with the ability to translate analytical findings into actionable solutions/processes.
• Excellent client service skills.

Responsibilities

• Manage client payroll and audit functions for multiple clients.
• Oversee scheduling and running assigned client payrolls per SOPs and year-end calendar.
• Remit Third-Party Remittances by due dates and complete year-end reporting.
• Maintain NPI designation and attend training sessions.

Skills

MS Office

Internet

Communication

Analytical skills

Client service

Education

Post-secondary education preferred

NPI certification (PCP/CPM)

Job description

Are you looking to grow your career in a stable, dynamic environment with plenty of opportunities to progress?

Do you want to continuously learn through ongoing training, development, and mentorship opportunities?

Are you looking to be yourself in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights?

ADP is hiring a Payroll Specialist

If so, this may be an opportunity for you. Read on and decide for yourself.

As a payroll specialist you'll help our clients leverage ADP's exceptional business solutions so they can focus on what matters most to them - growing their business. In this role, you will join a high-performing team in ADP’s Human Resources Outsourcing department that provides support and guidance in response to a wide variety of payroll and tax-related questions and issues presented by Client Payroll Administrators. You carry the weight of ADP’s service reputation and client satisfaction in your hands. Every day, you will utilize multiple tools and resources to develop accurate, comprehensive, and friendly responses to clients’ inquiries regarding payroll practices and tax considerations. The nature of what you do every day will not change — your #1 goal is to help clients. Still, every day will be different because the questions you receive will vary, as will the solutions you provide each client. There will be no shortage of new questions you’ll receive, which will keep things interesting, and our top-ranked training will help to set you up for success!

To thrive in this role, you must be comfortable working in a metrics-driven environment. You are eager to learn and adapt well to change. You have a way with clients that builds rapport, establishes trust, and shines with professionalism. Over the phone and in writing, your communication style is clear and easy for our clients to understand and take action on. As a result, your client satisfaction scores make you proud. Pace should not scare you. We also have a healthy dose of fun. Not only can you find a career here, but friendships that last in a company that values inclusion.

To learn more about careers in Client Service at ADP.

What you’ll do:

• Manage client payroll. You’ll be responsible and fully accountable for the payroll and audit functions of multiple clients. You will also oversee scheduling and running the assigned client payrolls by following standard operating procedures. You’ll balance respective payrolls based on the year-end calendar and remit all Third-Party Remittances by defined due dates, completing all Year End balancing, filing & respective reporting.
• Serve as the Subject Matter Expert. You’ll provide critical and accurate statutory information to clients in the payroll area, such as tax filing. Use the various knowledge bases, resource materials and appropriate websites to locate answers and solutions for issues. You’ll utilize all internal tools & defined processes to ensure optimal productivity and service excellence and make recommendations for best practices to customers.
• Problem-solver. As needed, you’ll work with internal technical support, various production departments and additional ADP Service hubs to identify a resolution. You’ll also provide feedback and suggestions on products, issues, processes and procedures to enhance efficiency and continuous improvement.
• Develop knowledge. You’ll maintain NPI (National Payroll Institute) designation & attend all required departmental training sessions as well as demonstrate proficiency in learning.

TO SUCCEED IN THIS ROLE: Required Qualifications

• Minimum 5 years Canadian payroll processing experience
• Minimum 5 years client service experience
• Advanced internet and MS Office Skills (Word/Excel) required
• Excellent communication and analytical skills with the ability to translate analytical findings into actionable solutions/processes
• Excellent client service skills

BONUS POINTS FOR THESE: Preferred Qualifications

• Post-secondary education preferred, or equivalent experience in administration/client service/HR.
• Candidate should be working towards or have National Payroll Institute (NPI) certification (PCP, CPM) - Join our team and leverage our reimbursement programs including tuition reimbursement and annual membership reimbursement.

You’ll Love Working Here Because You Can

• Focus on your mental health and well-being. We take care of one another and offer support for your well‑being… because healthy associates are happy ones.
• Join a company committed to giving back and generating a lasting, positive impact upon the communities in which we work and live.
• Knowledge to help you grow. Ongoing training and development opportunities and a tuition reimbursement program, for even the most insatiable learner.
• Innovate. Problem-solve. Shape the future of work with people you like.
• Balance work and personal time. Flexibility to integrate work more easily in your everyday life.
• Go Global. With operations around the world, exciting new networking opportunities abound.
• Belong by joining one of ten Business Resource Groups to connect globally with networks and allies who share common interests and experiences.

Jobs.adp.ca

Base salary offers for this position may vary based on factors such as location, skills, and relevant experience. Some positions may include additional compensation in the form of bonus, equity or commissions.

We offer the following benefits:

• Medical, Dental, Vision, Life Insurance, Matched Retirement Savings, Wellness Program, Short-and Long-Term Disability, Charitable Contribution Match, Holidays, Personal Days & Vacation, Paid Volunteer Time Off, and more.

The compensation for this role is CAD $59,300.00 - CAD $94,800.00 / Year*

• Actual compensation will not be less than the applicable minimum wage or minimum exempt salary requirement under federal, state and local laws.

In Ontario and/or British Columbia (where applicable), the range shown represents the expected total compensation, including vacation pay and bonus at target. Although bonus has been calculated as part of the expected annual compensation for this role, bonus pay is based on several factors, including but not limited to business performance, individual annual performance, and company guidelines.

This job posting is for an existing job vacancy.

The company uses an artificial intelligence tool during the initial pre-screening process.

A little about ADP:

We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition.

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP:

ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP’s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.

Ethics at ADP:

ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace.

Click https://jobs.adp.com/life-at-adp/ to learn more about ADP’s culture and our full set of values.