Payroll Implementation Specialist (Hybrid) — Client Impact

Manulife; Southwestern Ontario; Hybrid; CAD 59,000 - 99,000; Full time

Job summary

Manulife is seeking a Payroll Implementation Consultant to join the AdminAdvantage team in a client-facing, technically focused role on payroll changes and implementations. You will gather requirements, guide clients through transitions, and ensure data integrity from development through post production.

The role emphasizes building strong client and vendor relationships, delivering compliant payroll solutions, and collaborating across payroll, technology, and benefits teams in a fast-paced

Qualifications

• Experience administering benefits or implementing payroll for medium to large organizations.
• Formal training or equivalent work experience in project management, business analysis and methodologies (Lean Six Sigma) to manage projects efficiently.
• Strong capability to identify and resolve root cause issues related to system investigations, data flows, and information management.
• Proven experience in managing customer relationships, setting clear expectations, and guiding clients through the project lifecycle with a focus on satisfaction and success.
• Ability to quickly grasp new ideas, concepts, technologies, and tools, demonstrating strong analytical and problem‑solving skills, and proficient use of Office 365.
• Exhibit resilience and adaptability to change, with the ability to guide others through transitions while remaining accountable and solution oriented.

Responsibilities

• Manage payroll changes/implementations: client-facing role to oversee and coordinate payroll changes and implementations tailored to client needs, ensuring smooth transitions and minimal disruptions.
• Subject matter expert: gather detailed requirements from stakeholders, analyze impact on current and future states, provide expert guidance on payroll-related changes and verify file integrity from development to post production.
• Client and vendor relationships: build and maintain strong relationships with clients and payroll vendors, establish clear payroll processes, create requirements documentation, and consult on file quality.
• Translate client needs: convert client requests into clear, actionable technical requirements supporting internal user-acceptance and client testing/implementation.
• Project meetings: participate in internal and external payroll project team meetings, contributing insights to align with project goals and client experience.
• Testing: support and participate in payroll testing to ensure compliance with guidelines and accurate delivery of client payroll requirements.

Skills

Industry knowledge

Project management

Analytical skills

Customer management

Quick learner

Adaptability

Tools

Excel

Teams

SQL

Jira

Confluence

Job description

Manulife is seeking a Payroll Implementation Consultant to join the AdminAdvantage team in a client-facing, technically focused role on payroll changes and implementations. You will gather requirements, guide clients through transitions, and ensure data integrity from development through post production.

The role emphasizes building strong client and vendor relationships, delivering compliant payroll solutions, and collaborating across payroll, technology, and benefits teams in a fast-paced