Implementation Specialist

Payworks-Inc.; Toronto; Hybrid; CAD 60,000 - 65,000; Full time

Benefits offered by this job

Health Spending Account

Excellent pension plan with employer’s

Professional development opportunities

Volunteer days (2 paid)

Job summary

Payworks is hiring an Implementation Specialist in Canada, offering a hybrid work model with a strong emphasis on client onboarding and training. You will manage the end-to-end setup of Payworks’ workforce management solutions, from data entry to go-live, while delivering excellent service and building lasting client relationships.

The role requires solid administrative and customer service experience, a relevant degree or equivalent, and proficiency with Microsoft Office.

Qualifications

• Experience in administrative or customer service roles with onboarding.
• Post-secondary degree or diploma in a relevant field or equivalent experience.
• Strong proficiency in Microsoft Office (Excel/Word/Outlook).
• Excellent analytical and problem-solving abilities with data.
• Attention to detail and ability to manage multiple tasks with deadlines.

Responsibilities

• Lead client onboarding from sale to implementation with training.
• Configure Payworks modules to meet client needs and ensure accurate data setup.
• Train clients and support teams to ensure successful go-live and ongoing usage.
• Collaborate with Sales and Service teams to support a smooth transition and growth.

Skills

Attention to detail

Strong communication

Customer service

Needs analysis

Microsoft Office (Excel, Word, Outlook

Education

Post-secondary degree or diploma

Tools

Payroll system knowledge

Data analysis

Job description

Doing business to business, person to person. Payworks is a leading workforce management solutions provider and multi-year winner of the Canada’s Best Managed Companies program. We are proudly Canadian and committed to developing world‑class products and providing a progressive workplace culture where Doing Right by People is our purpose.

Because when it comes to great people, there’s always room for one more.

Salary range : $60,000-$65,000

DOING RIGHT BY PEOPLE – IT’S WHAT WE DO

As an Implementation Specialist, you will deliver a seamless and supportive onboarding experience for Payworks' clients. From the close of the sale to the handoff to their assigned Client Service Representative, you will manage the setup of Payworks' workforce management solution and provide comprehensive training. No matter the complexity of the account, you will ensure they have a smooth transition onto the Payworks platform by managing expectations with exceptional service and support. Leveraging your deep understanding of workforce management needs and strong project management skills, you will assess client requirements and drive efficient, effective implementations that set them up for long-term success.

WHY YOU SHOULD CHOOSE PAYWORKS

• Comprehensive employer paid benefits, including a Health Spending Account, for you and your family and excellent pension plan with employer contributions.
• Plenty of professional development opportunities.
• Community-minded culture – Receive two paid days per year to volunteer and lots of opportunity to “Pay it Forward”.
• Time and flexibility to meet your needs – Hybrid work model with flexible work options, plus 3 weeks vacation to start, flex time and parental leave benefits.
• Cool perks – Annual Lifestyle Spending Account, fun office environment and events, and more!

PROVIDE AN EXCEPTIONAL CLIENT SERVICE – IT’S WHAT YOU’LL DO

• Build strong client relationships – Payworks takes pride in delivering superior client service to businesses across Canada. As an Implementation Specialist, you will be the first point of contact for client administrators, guiding them through the Payworks product with expert advice and payroll best practices in mind. Through active listening, effective questioning and clear communication, you will conduct a thorough needs analysis to identify client needs, uncover opportunities, and proactively address any challenges that arise. You will also facilitate comprehensive training for new clients, equipping them with the knowledge and confidence to effectively use Payworks’ solutions.
• Implement great products – You will facilitate the entire client implementation process, from data entry and training to equipment delivery, first go-live and continuing support. You will develop a deep understanding of all modules within the Payworks product suite including Payroll, Attendance Management, Time Management, Human Resources, Reporting, and Applicant Tracking to ensure each client’s setup reflects their specific needs. With a keen attention to detail, you will gather and apply client-specific product requirements, ensuring accurate database setup and maintaining the integrity of critical information.
• Work with a team – You will be a dynamic team member who will work closely with many Payworks teams, leveraging internal resources to support business growth and company objectives. This includes partnering with the Sales team to manage the prospect-to-client transition and the Service team to ensure Client Service Representatives have the right training and support. Your ability to collaborate and problem-solve will contribute to a high-performing team environment.
• Enhance your career – We are committed to providing opportunities for personal growth and development that encourage our people to excel and make a real difference throughout their career journey. We will provide a solid training experience to set you up for success, including the option to gain your Payroll Compliance Professional (PCP) designation through Payworks’ close partnership with the National Payroll Institute (NPI)!

WHAT YOU’LL NEED TO SUCCEED

• Proven administrative and/or customer service experience, ideally with a focus on needs analysis and delivering a positive client onboarding experience.
• A post-secondary degree or diploma in a relevant field, or an equivalent combination of education and experience.
• Strong technical skills with working knowledge of Microsoft Office, including Excel, Word and Outlook.
• Solid mathematical skills with the ability to work accurately with numerical data.
• A commitment to quality, accuracy and delivering solutions that add value.
• Excellent analytical and problem-solving skills, with the ability to effectively leverage available tools and support systems.
• Strong planning, organizational and time management skills to manage shifting priorities, handle multiple tasks efficiently and meet deadlines.
• Keen attention to detail, with experience working with large datasets while maintaining accuracy and a high standard of quality.
• Exceptional verbal and written communication skills with the ability to assess client needs effectively and confidently present solutions.

BONUS SKILL SET

• Previous experience implementing workforce management solutions or similar software is preferred. Specific knowledge of the Payworks application and internal tools is a strong asset.
• PCP Certification or related studies, or equivalent combination of education and experience, would be considered an asset.
• Fluency in French will be an asset.

We are proud to support a Flexible Work Plan that recognizes the diverse needs and lifestyles of our people. The Implementation Specialist has the option to work fully from the Payworks office in either Etobicoke or Cambridge, ON or on a hybrid work model, working in the office at least three (3) days a week.

Payworks is committed to providing an inclusive, accessible environment, and collaborating with employees, clients and guests to identify and effectively remove barriers, in a manner that respects the principles of independence, dignity, integration, reasonable accommodation and equal opportunity. Payworks welcomes and encourages applications from all persons. Individuals applying for employment with Payworks may request accommodations at all stages of recruitment and employment from Human Resources.

Employees at Payworks’ come from different backgrounds, and we celebrate those differences. We are looking for the best candidate for this opportunity, but do not expect applicants to meet every qualification in order to be considered.

Payworks does not use artificial intelligence (AI) technologies in the screening, assessment, or selection of applicants at any stage of the hiring process.

This posting is for an existing vacancy within our team.