Patroller - Edmonton

Indigo Park Canada; Edmonton; On-site; CAD 28,000 - 34,000; Full time

Benefits offered by this job

Learning opportunities

Results oriented

Job summary

Indigo Park Canada in Edmonton is seeking a Patrol Officer to uphold parking regulations while maintaining professionalism across assigned properties.

Responsibilities include patrolling areas, communicating with dispatch, issuing warnings and citations, documenting incidents, and ensuring records are accurate. A strong customer-service mindset and attention to detail are essential in a fast-paced environment.

Qualifications

• Minimum 2–3 years of customer service experience.
• Strong communication and interpersonal skills.
• Able to pass a criminal record check.

Responsibilities

• Patrol properties to maintain safety and enforce parking rules.
• Communicate with dispatch via two-way radio or cell phone.
• Relay information about incidents to appropriate personnel.
• Write warnings and citations for illegally parked vehicles.
• Identify vehicles in violation of parking codes.
• Observe and report hazardous conditions and missing signs.
• Monitor environmental hazards such as ice.
• Enter and retrieve vehicle information using a handheld device.
• Prepare and maintain activity logs and contested citations.
• Collect coins from parking meters and maintain equipment.
• Perform basic vehicle maintenance as needed.
• Contribute to other duties as assigned.
• 40 hours per week; shift timings vary.

Skills

Customer service

Communication

Problem solving

Professionalism

Team oriented

Independent

Under pressure

Attention to detail

Data entry

Driver's license

Criminal record check

Basic computer skills

Job description

Job Description

This position is responsible for patrolling an assigned area to ensure public compliance with existing parking ordinances while maintaining a high level of professionalism.

Responsibilities

• Patrol properties to maintain safety
• Maintain close communication with dispatch using two-way radio or cell phone
• Relay information about incidents or emergencies to appropriate personnel
• Write warnings and citations for illegally parked vehicles
• Identify vehicles in violation of parking codes
• Observe and report hazardous conditions such as missing traffic signs or street markings
• Observe and report suspicious objects or vehicles
• Monitor environmental conditions to detect possible hazards (ice, etc.)
• Use a hand-held device to enter and retrieve vehicle information
• Investigate and answer complaints regarding contested parking citations
• Prepare and maintain operational records, i.e., activity logs and contested citations
• Collect coins from parking meters
• Maintain assigned equipment
• Perform simple vehicle maintenance, such as checking oil, and report mechanical problems to the Manager
• Other duties as assigned
• 40 Hours/week; Shift timings varies;

Qualifications

• Minimum 2-3 years of customer service experience
• Strong communication and interpersonal skills
• Demonstrated problem-solving skills
• Able to maintain a professional demeanor in all situations
• Able to work well in a team-oriented environment
• Able to work independently with minimal supervision
• Able to work under pressure in a fast-paced environment
• Strong attention to detail and good observational skills
• Takes pride in maintaining a high standard of quality service
• Accurate data entry skills
• Valid provincial driver's license
• Clean driver's abstract
• Basic computer skills
• Able to pass a criminal record check

Assets

• Enthusiasm for ongoing learning, coaching, and training
• Results-oriented individual, focused on accuracy and customer relations