Patroller - Calgary

Indigo-Park-Canada-Inc.-4; Calgary; On-site; CAD 42,000 - 54,000; Full time

Job summary

Indigo Park Canada is seeking a Parking Enforcement Officer (full-time and part-time) to patrol properties, enforce parking codes, and interact with the public. The role emphasizes independent outdoor work, safety, and accuracy in reporting incidents.

Applicants should have 2–3 years of customer service experience, strong communication, and the ability to work under pressure. Basic computer skills and passing a criminal record check are required.

Qualifications

• Minimum 2–3 years of customer service experience.
• Strong communication and interpersonal skills.
• Demonstrated problem solving ability.
• Professional demeanor in all situations.
• Ability to work in a team as well as independently.
• Ability to work under pressure in a fast-paced environment.
• Strong observational skills and attention to detail.
• Criminal record check must be passable.
• Basic computer skills required.

Responsibilities

• Patrol properties to maintain safety.
• Maintain communication with dispatch using two-way radio or cell phone.
• Relay information about incidents or emergencies to appropriate personnel.
• Write warnings and citations for illegally parked vehicles.
• Identify vehicles in violation of parking codes.
• Observe and report hazards such as missing signs or road markings.
• Monitor environmental conditions for potential hazards (ice, etc.).
• Enter and retrieve vehicle information using a handheld device.
• Investigate and respond to contested parking citations.
• Prepare and maintain activity logs and records.
• Collect coins from parking meters and maintain equipment.
• Perform basic vehicle maintenance and report issues.
• Other duties as assigned.

Skills

Customer service

Communication

Problem solving

Professional demeanor

Teamwork

Independent work

Under pressure

Attention to detail

Basic computer skills

Criminal record check

Tools

None

Job description

At Indigo Park Canada, we do more than manage parking. We help create safe, organized, and welcoming environments for the thousands of customers, tenants, and visitors who rely on our facilities every day. We're looking for a professional, observant, and customer-focused Parking Enforcement Officer to join our team. We have both full-time and part-time available.

If you enjoy working independently, being outdoors, interacting with the public, and playing an important role in maintaining safety and compliance, this could be the perfect opportunity for you. Join a company where your attention to detail, professionalism, and commitment to service make a real impact.

Why work at Indigo Park Canada?

• Independent work environment
• Opportunity for career growth
• Be part of a trusted organization focused on service excellence

Responsibilities

• Patrol properties to maintain safety
• Maintain close communication with dispatch using two-way radio or cell phone
• Relay information about incidents or emergencies to appropriate personnel
• Write warnings and citations for illegally parked vehicles
• Identify vehicles in violation of parking codes
• Observe and report hazardous conditions such as missing traffic signs or street markings
• Observe and report suspicious objects or vehicles
• Monitor environmental conditions to detect possible hazards (ice, etc.)
• Use hand-held device to enter and retrieve vehicle information
• Investigate and answer complaints regarding contested parking citations
• Prepare and maintain operational records ie: activity logs and contested citations
• Collect coins from parking meters
• Maintain assigned equipment
• Perform simple vehicle maintenance, such as checking oil and report mechanical problems to the Manager
• Other duties as assigned

Qualifications

• Minimum 2-3 years customer service experience
• Strong communication and interpersonal skills
• Demonstrated problem solving skills
• Able to maintain a professional demeanor in all situations
• Able to work well in a team oriented environment
• Able to work independently with minimal supervision
• Able to work under pressure in a fast-paced environment
• Strong attention to detail and good observational skills
• Takes pride in maintaining a high standard of quality service
• Basic computer skills
• Able to pass a criminal record check

Assets

• Enthusiasm for on-going learning, coaching, and training
• Results-oriented individual, focused on accuracy and customer relations

#IPC2

Indigo Park Canada is the leading provider of parking, transportation, logistics, and consulting services in the country, with over 1,000 locations nationwide. The company’s activities span the entire mobility and parking value chain, including on-street parking services, a comprehensive digital offering, parking enforcement and public space management, as well as soft mobility and last-mile logistics solutions that optimize the use of available urban space to better serve cities and their citizens.

Indigo’s workforce reflects a diverse range of ages, profiles, and roles. We promote inclusion through an equal opportunity policy and are committed to preventing all forms of discrimination in recruitment and workplace relationships. Applications from all qualified individuals are encouraged. In accordance with the Human Rights Code, accommodations are available upon request during the recruitment and selection process.