Patrol Operations Supervisor

Big White Ski Resort Ltd; Kelowna; On-site; CAD 60,000 - 80,000; Full time

Job summary

An established industry player in the ski resort sector is seeking a Patrol Operations Supervisor. This vital role involves overseeing daily operations of the Patrol department, ensuring safety and efficiency on the mountain. The ideal candidate will possess strong leadership skills, a passion for skiing, and the ability to maintain a safe environment under challenging conditions. As a proactive leader, you will implement training programs, manage dispatch operations, and support event safety protocols. Join a dynamic team dedicated to providing exceptional experiences in a breathtaking alpine setting.

Benefits

Health and dental benefits after probation

Eligibility for Registered Retirement Pension Plan

Qualifications

• Experience in ski patrol operations with strong leadership capabilities.
• Ability to develop and deliver training programs.

Responsibilities

• Oversee daily dispatch operations and manage overall dispatch office performance.
• Lead training practices for new and existing patrol team members.

Skills

Leadership & Team Management

Communication & Interpersonal Skills

Problem Solving & Critical Thinking

Technical Proficiency (Radios, Dispatch Software, UKG, Data Tools)

Strong skiing and/or snowboarding ability

Data analysis and reporting

Education

80-hour advanced first aid certification (OFA3, NUEC3, WFR, PCP, EMR)

Minimum 4 years of proven experience in ski patrol operations

Tools

UKG

Dispatch Software

Job description

Job Category: Mountain Operations - Ski Patrol

Requisition Number: BIKEP001330

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• Posted : May 1, 2025
• Full-Time
• On-site

Locations

Showing 1 location

BC
Big White Ski Resort
5315 BIG WHITE RD
Kelowna, BC V1P1P3, CAN

BC
Big White Ski Resort
5315 BIG WHITE RD
Kelowna, BC V1P1P3, CAN

The Patrol Operations Supervisor plays a critical leadership role in supporting the day-to-day operations of the Patrol department. This position is responsible for overseeing patrol operations both on-hill and within the Patrol Center, ensuring the highest standards of safety, training, communication, and team performance.

The ideal candidate is a proactive leader with excellent organizational, communication, and analytical skills, and is passionate about maintaining a safe and professional mountain environment under the supervision of the Patrol Director. This position requires strong skiing/snowboarding ability and advanced mountain biking ability, as well as the physical capability to operate in a demanding, high-alpine environment in all conditions.

Location

Big White Ski Resort, British Columbia

• Training and starting wage: $30.00 –32.00/hour, depending on experience
• Health and dental benefits available after probationary period
• Eligibility for Registered Retirement Pension Plan

Key Responsibilities

Dispatch & Patrol Center Operations

• Oversee daily dispatch operations, including training dispatch staff and managing overall dispatch office performance.
• Ensure smooth day-to-day functioning of the Patrol Center.
• Implement and refine efficient communication systems, particularly through effective radio use and etiquette.
• Assist with the screening and onboarding of seasonal staff in collaboration with HR, Patrol Director, and Patrol Operations Manager.
• Maintain WHMIS (Workplace Hazardous Materials Information System) compliance and training.
• Act as a contact for the OH&S Manager, ensuring clear communication and compliance during WorkSafe inspections or incident follow-ups.
• Assist Patrol Operations Manager with administrative duties as required.

Field & Team Oversight

• Provide oversight and leadership to pod leaders and their pods in the field.
• Maintain general supervision of on-hill operations, ensuring safety, efficiency, and adherence to protocols.
• Monitor hazard marking procedures to ensure proper identification and mitigation of mountain risks.
• Identify and initiate incident investigations when necessary and provide oversight on accident report completion and accuracy.

Training & Development

• Lead the implementation and oversight of training practices for new and existing patrol team members with input from the Patrol Management team.
• Continuously assess current training programs and introduce improvements based on industry standards and internal performance reviews.

Event Support

• Support resort events by coordinating patrol coverage and ensuring safety protocols are in place.
• Assist with on-mountain setup, emergency planning, and event-day operations as needed.

Summer Patrol Oversight

• Provide daily field supervision of Summer Patrol operations during the summer season.
• Ensure bike trails are properly marked, maintained, and assessed for hazards.
• Ensure the hiking network is suitably maintained.
• Coordinate with the trail crew and maintenance teams to address safety concerns and implement trail closures when necessary.
• Support Summer Patrol staff, ensuring alignment with resort safety standards and operational expectations.

Additional Responsibilities

• Perform other duties as assigned by the Patrol Director and/or Chief Operating Officer to support the effective operation of Big White Ski Resort.

Qualifications

• 80-hour advanced first aid certification (OFA3, NUEC3, WFR, PCP, EMR).
• Minimum 4 years of proven experience in ski patrol operations with strong leadership capabilities.
• Previous supervisory or management experience preferred.
• Strong understanding of dispatch procedures and radio communications.
• Excellent organizational and administrative skills, including experience with scheduling and workforce management systems (UKG preferred).
• Demonstrated ability to develop and deliver training programs.
• WHMIS certification or knowledge of hazardous materials safety practices.
• Ability to assess safety situations and lead incident investigations.
• Skilled in data analysis and reporting.
• Strong skiing and/or snowboarding ability.
• Leadership & Team Management
• Communication & Interpersonal Skills
• Problem Solving & Critical Thinking
• Technical Proficiency (Radios, Dispatch Software, UKG, Data Tools)
• Physical Fitness & On-Mountain Proficiency

Physical Requirements

• Ability to stand and maintain mobility for up to 4 consecutive hours
• Ability to push and pull equipment of various dimensions and weights
• Physical capability to kneel, bend, stoop, squat, and stretch as needed
• Job requires grasping, standing, walking, repetitive motions, auditory acuity, and visual perception