Enforcement Officer - Kingston

Indigo Park Canada; Ottawa; On-site; CAD 40,000 - 52,000; Part time

Job summary

Indigo Park Canada is seeking a Parking Manager for our Ottawa location. The role centers on enforcing parking rules, delivering excellent customer service, and representing the company with both clients and the public.

You will patrol assigned areas by car, issue warnings, coordinate towing when needed, and contribute to monthly audits and site reports. A valid full provincial driver’s license, calm under pressure, strong communication, and the ability to work evenings or weekends are required.

Qualifications

• Excellent interpersonal and customer service skills.
• Cautious and courteous driver with a valid full provincial driver’s license and a clean driving record.
• Confidence in problem-solving and the ability to manage stressful situations.
• Ability to clearly and accurately communicate both written and verbal.
• Ability to work efficiently under pressure in a fast-paced environment.
• Basic knowledge of handheld computers, PCs (Windows XP/Mobile), and mobile phones.

Responsibilities

• Patrol an assigned area by personal vehicle.
• Issue warnings and quotes for illegally parked vehicles (using LPR vehicle system).
• Identify vehicles in violation of parking codes.
• Tow or arrange towing for illegally parked or abandoned vehicles.
• Observe and report hazardous conditions, such as unsafe signage.
• Prepare and maintain required records related to enforcement and quotations.
• Maintain equipment and supplies (hand-held devices, quote books).
• Provide information to the public regarding parking regulations.
• Inform the public about policies, services or procedures.
• Identify stolen and counterfeit parking permits.
• Duties as assigned by the manager.
• Schedule includes one hour of enforcement, five days a week at Kingston VIA Rail station; 5 hours per week.

Skills

Interpersonal skills

Customer service

Driver's license

Calm under pressure

Communication skills

Handheld computers

Tools

LPR system

Job description

Indigo Park Canada is one of the largest and fastest‑growing parking companies in the country. Indigo Park Canada operates hundreds of thousands of parking spaces across the country. When it comes to parking, we’re the experts!

We are also a PEOPLE FIRST company. We often say, “Parking is our industry, but people are our passion.” Our mission is to “create opportunities for our employees and value for our clients”. If you’re looking to join a growing company led by passionate people committed to being the best, contact us today!

We are currently looking for a Parking Manager for one of our locations in Ottawa.

Job Description

The Enforcement Officer ensures that all parking rules are followed without exception. The Parking Enforcement Officer must ensure we consistently meet the client’s expectations by providing excellent customer service. They are also the ambassador for the company as well as the venue. They will also be responsible for monthly audits and reporting on issues found on site while patrolling.

Schedule

• One hour of enforcement, five days a week, at the Kingston VIA Rail train station located at 1800 John Counter Blvd, Kingston, ON K7M 7H3. Flexible on when that hour each day is performed.
• 5 hours per week.

Responsibilities

• Patrol an assigned area by personal vehicle
• Issue warnings and quotes for illegally parked vehicles (using LPR vehicle system)
• Identify vehicles in violation of parking codes
• Make arrangements for illegally parked or abandoned vehicles to be towed, and direct tow‑truck drivers to the correct vehicles
• Observe and report hazardous conditions, such as the replacement of unsafe signage within the lot, etc.
• Prepare and maintain required records, including parking enforcement, operational records, and records of quoted quotations
• Maintain assigned equipment and supplies such as hand‑held computers, quote book, etc.
• Provide information to the public regarding parking regulations and facilities
• Inform the public about policies, services or procedures
• Identify stolen and counterfeit parking permits
• Duties as assigned by the manager

Qualifications

• Excellent interpersonal and customer service skills
• Cautious and courteous driver, with a valid full provincial driver’s license and a clean driving record
• Confidence in problem‑solving and the ability to manage stressful situations
• Ability to clearly and accurately communicate both written and verbal
• Ability to work efficiently under pressure in a fast‑paced environment
• Basic knowledge of handheld computers, personal computer (Windows XP/Mobile), and mobile phone features

Assets

• Enthusiasm for ongoing learning, coaching, and training
• Results‑oriented individual with a concern for accuracy and customer relations
• Exceptional time management and organizational capabilities
• Flexible schedule and ability to work evenings and weekends if necessary

The composition of Indigo's workforce reflects a wide variety of ages, profiles, and roles. We maintain and promote this openness through a policy of equal opportunities and fight against all forms of discrimination in hiring and in work relationships. Applications from various groups are welcomed and encouraged. Every person has a right to equal treatment with respect to employment or discrimination, and accommodations are available upon request in relation to employment and materials.

We thank all applicants for their interest in this position. However, due to the high volume of applicants, we will only be contacting candidates selected for an interview.