Patrol & Enforcement Manager

Indigo Group; Toronto; On-site; CAD 85,000 - 110,000; Full time

Job summary

Indigo Park Canada in Toronto is seeking an experienced Operations Manager to lead a team of patrol and enforcement staff, coordinating daily field activities and ensuring high service standards across our locations.

You will develop staff schedules for optimal coverage, optimize patrol routes, oversee maintenance and safety, handle customer complaints, and produce operational reports. This role also manages vendor relationships and drives service improvements and revenue growth.

Qualifications

• Experience in leading field operations, parking, security, or similar service teams.
• Postsecondary education or an equivalent combination of education and relevant experience.
• Strong coaching and employee development focus.

Responsibilities

• Lead and support a team of patrol and enforcement staff
• Develop and manage employee schedules to ensure optimal coverage
• Optimize patrol routes and enforcement activities
• Oversee customer complaint resolution and service recovery
• Coordinate activities with external collections agencies
• Prepare operational reports and analyze performance metrics
• Manage fleet operations and vehicle maintenance requirements
• Administer and monitor the work order management system
• Ensure locations meet operational, safety, and contractual standards
• Oversee preventive and corrective maintenance activities across assigned locations to ensure facilities and equipment remain safe, functional, and well-maintained
• Coordinate and supervise maintenance staff, contractors, and service providers, ensuring work is completed efficiently and to established standards
• Conduct regular site and equipment inspections, identify maintenance needs, and prioritize repairs based on operational and safety requirements
• Manage maintenance schedules, service requests, and repair follow-ups, while monitoring costs, supplies, and overall maintenance performance
• Build and manage contractor and vendor relationships to expand service capabilities and ensure the delivery of high-quality maintenance services
• Proactively identify opportunities to enhance service offerings and generate new revenue streams by addressing evolving client needs and expanding maintenance solutions

Skills

Leadership

Scheduling

Operations management

Fleet management

Reporting

Vendor management

Customer service

MS Office

Driving licence

Education

Postsecondary education or equivalent

Tools

Work order management system

Job description

If you're highly organized, proactive, and enjoy bringing structure to fast-paced operations, this could be the perfect opportunity for you.

Reporting directly to the General Manager, you'll play a key role in ensuring our parking operations run smoothly and efficiently. You'll lead a team of enforcement professionals, coordinate daily field activities, and help maintain the high service standards our clients and customers rely on. Your work will have a direct impact on operational performance, customer satisfaction, and contractual compliance across our portfolio.

What You'll Do

• Lead and support a team of patrol and enforcement staff
• Develop and manage employee schedules to ensure optimal coverage
• Optimize patrol routes and enforcement activities
• Oversee customer complaint resolution and service recovery
• Coordinate activities with external collections agencies
• Prepare operational reports and analyze performance metrics
• Manage fleet operations and vehicle maintenance requirements
• Administer and monitor the work order management system
• Ensure locations meet operational, safety, and contractual standards
• Oversee preventive and corrective maintenance activities across assigned locations to ensure facilities and equipment remain safe, functional, and well-maintained
• Coordinate and supervise maintenance staff, contractors, and service providers, ensuring work is completed efficiently and to established standards
• Conduct regular site and equipment inspections, identify maintenance needs, and prioritize repairs based on operational and safety requirements
• Manage maintenance schedules, service requests, and repair follow-ups, while monitoring costs, supplies, and overall maintenance performance
• Build and manage contractor and vendor relationships to expand service capabilities and ensure the delivery of high-quality maintenance services
• Proactively identify opportunities to enhance service offerings and generate new revenue streams by addressing evolving client needs and expanding maintenance solutions

What You'll Bring

• Strong organizational and time management skills .
• Excellent communication and interpersonal abilities
• Close attention to detail and a proactive approach to problem-solving
• Proficiency with Microsoft Office applications
• Ability to work independently and collaboratively in a team environment
• Valid provincial driver's licence with a clean driving abstract

Preferred Qualifications

• Postsecondary education or an equivalent combination of education and relevant experience
• Previous leadership or supervisory experience
• Experience managing field operations, parking, security, enforcement, or similar service-based teams
• Passion for coaching, employee development, and continuous improvement
• Results-oriented mindset with a strong focus on customer service
• Flexible availability to support operational requirements

Indigo Park Canada is a leading provider of parking, mobility, transportation, logistics, and consulting services, operating more than 1,200 locations across Canada. We deliver innovative solutions that support cities, businesses, and communities through parking management, enforcement services, digital mobility solutions, public space management, and last-mile logistics.

We are committed to fostering an inclusive workplace that reflects the diversity of the communities we serve. Indigo Park Canada is an equal opportunity employer and welcomes applications from all qualified candidates. Accommodation is available upon request throughout the recruitment process.
#IPC1