Patient Support Program Manager

Brunel; Toronto; Hybrid; CAD 60,000 - 65,000; Full time

Job summary

An established industry player in the pharmaceuticals sector is seeking a dynamic Business Development Consultant to lead Patient Support Programs. This role involves strategic development and operational implementation, ensuring successful product launches while collaborating with various stakeholders. The ideal candidate will have extensive experience in program management and a commitment to delivering exceptional customer experiences. Join a forward-thinking company that values innovation and teamwork, and make a significant impact on patient care in the Greater Toronto Area.

Benefits

Flexible Work Schedule

Professional Development Opportunities

Health Insurance

Remote Work Options

Qualifications

• 3+ years of experience in Patient Support Program management.
• Knowledge of reimbursement policies in public and private sectors.
• Ability to manage complex projects and coordinate multiple teams.

Responsibilities

• Develop and implement strategies for Patient Support Programs.
• Collaborate with cross-functional teams to enhance customer experience.
• Monitor existing programs and ensure adherence to KPIs.

Skills

Patient Support Program Management

Data Analysis

Budget Management

Project Management

Customer Relationship Management

Bilingual (English and French)

Education

University Degree

MBA

Tools

CRM Platforms

Project Management Tools

Job description

Direct message the job poster from Brunel

Business Development Consultant, Brunel | Pharmaceuticals | Medical Devices | Food & Beverage

Introduction

We are hiring a PSP Manager for our client, Eli Lilly, based in the Greater Toronto Area. Lilly has identified Patient Support Programs (“PSPs”) as one of several core capabilities needed to ensure successful launches of our products. Reporting to the Associate Director - Patient Support Programs, the PSP Manager will be responsible for the development of strategy and operational implementation supporting one or more PSPs and will include supporting the Cardiometabolic Health portfolio. As a member of Lilly’s PSP team, the successful candidate will also provide consultation and support across brands and business units. This role will work closely and collaboratively with internal and external stakeholders, including HCPs, vendors and other cross-functional team members (Marketing, Medical, Market Access, Government Affairs, Legal, Ethics & Compliance, Patient Safety, Privacy, IT, Finance, etc.) to deliver meaningful customer and patient experiences. This is an 18-month renewable contract position, where on-site presence in the Toronto office is expected to be 4-12 days per month, as determined by your manager and business needs. This position may require up to 10% travel across geography.

Responsibilities

• Work with brand teams to identify patients’ needs, understand customers’ expectations and ensure competitive landscape assessment.
• Co-development of our overarching PSP strategy based on the needs/expectations of our customers and aligned with global design principles, the brand team guidance and local brand team leadership.
• Bring expertise in requirements that are specific to PSP design & implementation in Canada and to our Business Units
• Co-lead the cross functional team (brand, medical, IT, patient safety, quality, supply chain, legal, ethics & compliance, market access, government affairs, finance, etc.) to design all details/offerings of the program and ensure governance approval.
• Collaborate with the cross-functional team to define capabilities and required resources for a successful launch.

Existing PSP Ongoing Monitoring & Oversight:

• Champion quality in the delivery of existing PSPs to continuously improve and streamline our existing PSP.
• Act as conduit between Lilly and PSP vendor managing the interactions with patients to ensure timely issues resolutions.
• Collaborate with our PSP vendors to and ensure we are delivering on the customer experience, that we are continually adjusting to the dynamics of the market and that we adopt an innovative mindset.
• Conduct regular meetings and Cross Functional Quarterly Business Unit Review to ensure adherence to our Key Performance Indicators (KPI) and efficiency in the delivery of our programs.
• Conduct regular call monitoring and review of customer surveys and share proactively with cross functional brand.
• Work proactively with the cross functional brand team to review customer feedback & leverage environment insights to ensure our programs continue to be a valuable resource to our patients and HCP.
• Ensure PSP is run in accordance with Lilly Standards (Patient Safety, Medical Quality, Customer Experience principals, etc.) and that relevant training is provided as needed.
• Lead the budgeting, financial tracking to ensure adherence to contracts with our vendors.

Key Member of PSP Team:

• Be part of the PSP team, working collaboratively with PSP owners and sharing learnings to enhance the overall PSP capabilities at Lilly Canada and ensure we deliver best in class PSPs across all of our brands.
• Participate regularly with the PSP working sessions, formal PSP Governance reviews, and full PSP quarterly review to ensure the PSP team is delivering on the high standards that we have committed to.

Requirements

• 3+ years of Patient Support Program management experience within the pharmaceutical industry and/or 5+ years of relevant experience (market access, brand management, operations, etc.)
• Knowledge of reimbursement policies and practices in private and public sectors is preferred.
• Capabilities in budget management
• Demonstrated experience in data analysis and reporting.
• Comfort in leveraging CRM platforms to monitor program performance.
• University Degree, MBA preferred.
• Extensive experience in Project Management
• Ability to work on complex project/problems in a dynamic environment; coordinate a complex implementation plan; Analytical and process skills, and experience with project management tools.
• Demonstrated ability to manage multiple teams, tasks, timelines, and dependencies and proactively managing interaction and communication with stakeholders, expectations, capturing feedback, mitigation plans.
• Customer facing experience required with an unwavering commitment to creating exceptional experiences for our customers.
• Expertise in collaborating effectively across business units, functional departments and external vendors.
• Bilingual in English and French is an asset.

What We Offer

Why apply through Brunel? Finding the next step in your career can be a fulltime job in itself. We manage the process for you: from submitting your resume to coordinating interviews to extending offers and assisting with on-boarding. We’ll get you going while you get on with the job.

About Us

Brunel has a reputation for working with some of the best in the business. That’s what we continually strive for. Over 45 years, we’ve created a global network of interesting clients and talented individuals working together through a vast array of services.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Contract

Job function

• Job function

  Strategy/Planning and Customer Service

• Industries

  Pharmaceutical Manufacturing

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