Patient Support Assistant

Royal Victoria Regional Health Centre; Barrie; Hybrid; CAD 29,000 - 36,000; Part time

Job summary

Royal Victoria Regional Health Centre is seeking a Patient Support Assistant to help manage patient flow by greeting and assisting patients and addressing unit needs. The role requires professionalism, critical thinking, and sensitivity to patient privacy and safety.

Responsibilities include assisting with patient transport, providing information, and collaborating with the care team. Flexible hours, including weekends, afternoons, evenings and midnights, are required for coverage in the ED

Qualifications

• Completion of high school diploma or equivalent required.
• Experience in customer service and front-facing interactions is an asset.
• Emergency Department experience an asset.
• Self-starter with a positive attitude and strong team orientation.
• Ability to prioritize workload and maintain confidentiality.
• Flexibility to work weekends, afternoons, evenings and midnights.

Responsibilities

• Provide high level of service to patients, visitors, staff and physicians.
• Perform AIDET communication when interacting with patients and families.
• Demonstrate professionalism and respect in all communications.
• Adhere to RVH Code of Conduct and Privacy Pledge; follow IPAC and PPE guidelines.
• Assist with safe movement of patients via wheelchair, stretcher or bed.
• Transport patients/visitors requiring assistance as dispatched by staff.
• Provide wayfinding and information to patients and visitors.
• Respond to calls for patient transportation and verify patient identifiers.
• Collaborate with RVH team across nursing, clerical and logistics.

Skills

Customer service

Interpersonal skills

Problem solving

Critical thinking

Team player

Confidentiality

Education

High school diploma or equivalent

Emergency Department experience (asset)

Job description

Job Title

Program & Department

Regular / Temporary

Regular

Full / Part Time

Part-Time

Temporary End Date (Anticipated)

Union

Requisition Close Date

Salary Plan / Job Grade

$21.32 - $26.34 ( SE_17 )

Job Posting Reason

Current Vacancy

Job Summary & Requirements

The Patient Support Assistant is a value-added position to support patient flow process by greeting and assisting patients, as well as assisting with unit needs. The Patient Support Assistant position requires professionalism, critical thinking, and sensitivity.

Education:

• Completion of high school diploma or equivalent required Experience
• Minimum 1 year experience in customer service, forward facing and interactions with the public is an asset
• Emergency Department experience an asset
• Non Violent Crisis Prevention (CPI) trainingan asset
• Self-starter with a positive nature, pleasant disposition, a can-do attitude and be a strong team player
• Demonstrated excellence in interpersonal and customer service skills
• Effective problem solving and critical thinking skills
• Ability to prioritize workload with varying deliverables
• Ability to work both within a team and independently with minimal supervision
• Must maintain confidentiality pertaining to patients and staff
• Ability to work flexible hours including weekends, afternoons, evening and midnight shifts
• Adherence to policy and procedures related to health and safety and patient safety
• Ability to push and pull wheeled equipment and moveable carts

Responsibilities include but not limited to the following:

• Provide a high degree of service to the patients, visitors, staff, and physicians
• Perform AIDET when interacting with patients, visitors, families (A-Acknowledge, I-Introduce, D-Duration, E-Explanation, T-Thank You)
• Exhibit professionalism and respect in all forms of communication
• Adhere to RVH Code of Conduct and Privacy Pledge
• Comply with evidence-based practices and standards (including Infection Prevention and Control (IPAC) and use of Personal Protective Equipment (PPE), safe use of equipment
• Responsible for the safe and efficient movement of patients via a wheelchair, stretcher or bed which may include patients with oxygen tanks, intravenous pumps, and other equipment
• Transport patients/visitors needing assistance via wheelchair dispatched by a staff person
• Provide wayfinding and other information to patients and visitors
• Respond to call for assistance with patient transportation by stretcher using the information provided by the staff person
• Confirm patient identifiers prior to all patient transportation tasks
• Communicate and collaborate with other members of Team RVH, such as nursing, clerical, logistics, etc.

Equity & Inclusion

RVH is committed to recruitment and selection practices anchored in principles of equity and inclusion that contribute to an anti-oppressive, respectful, and culturally safe workplace.

We invite applications from individuals who belong to groups that have been historically marginalized on the grounds identified by the Ontario Human Right Code, including but not limited to race, disability, age, gender expression, gender identity, sexual orientation, religion, family or marital status, and status as a First Nation, Métis, or Inuk person.

Accommodations

RVH is dedicated to ensuring every applicant has a fair and equitable opportunity to demonstrate their knowledge, skills, and abilities throughout our recruitment and selection process. We are continuously working to create an accessible, barrier-free process, and recognize each applicant’s needs are different.

We encourage applicants with a disability or circumstance that could be supported with an accommodation to contact People Recruitment [e-mail].

RVH does not use artificial intelligence (AI) to screen, assess, or select applicants.

Equity & Inclusion

RVH is committed to recruitment and selection practices anchored in principles of equity and inclusion that contribute to an anti-oppressive, respectful, and culturally safe workplace.

We invite applications from individuals who belong to groups that have been historically marginalized on the grounds identified by the Ontario Human Right Code, including but not limited to race, disability, age, gender expression, gender identity, sexual orientation, religion, family or marital status, and status as a First Nation, Métis, or Inuk person.

Accommodations

RVH is dedicated to ensuring every applicant has a fair and equitable opportunity to demonstrate their knowledge, skills, and abilities throughout our recruitment and selection process. We are continuously working to create an accessible, barrier-free process, and recognize each applicant’s needs are different.

We encourage applicants with a disability or circumstance that could be supported with an accommodation to contact People Recruitment [e-mail].

RVH does not use artificial intelligence (AI) to screen, assess, or select applicants.