Patient Service Clerk

Royal Victoria Regional Health Centre; Canada; On-site; CAD 43,000 - 50,000; Part time

Job summary

Royal Victoria Regional Health Centre’s Integrated Stroke Unit & Rehab IP is seeking a part-time Patient Services Clerk. The role covers reception, communications and unit clerical duties in a 40-bed inpatient stroke rehab setting.

Ideal candidates have a Medical Office Administration credential and hospital office experience, with proficiency in Microsoft Office and Meditech EMR. The unit emphasizes patient-centered care and collaboration with a full interprofessional team.

Qualifications

• As per job posting: Medical Office Administration Certificate/Diploma or equivalent program is essential.
• Experience with hospital office administration and EMR systems is preferred.

Responsibilities

• Responsible for reception, communication and clerical duties of the unit.
• Support patient flow and interprofessional team as part of the Stroke Unit.

Skills

Customer service

Communication

Multitasking

Confidentiality

Teamwork

Adaptability

Education

Medical Office Administration Certificate/Diploma

Tools

Microsoft Office

Meditech EMR

Job description

Job Title

Program & Department

Royal Victoria Regional Health Centre -> Medicine Program -> Integrated Stroke & Rehab IP

Regular / Temporary

Regular

Full / Part Time

Part-Time

Temporary End Date (Anticipated)

Union

Non Union

Requisition Close Date

02 September 2026

Salary Plan / Job Grade

$31.08 - $36.41 ( NU_03 )

Job Posting Reason

Current Vacancy

Job Summary & Requirements

The Integrated Stroke Unit and Rehabilitation Inpatient is a 40 bed unit that oversees the acute care needs of patients that have had a stroke, and as soon as they are ready and appropriate for rehabilitation, moves them right into the intensive rehabilitation program. The unit provides best practice stroke care and follows evidence-based clinical pathways. The unit uses evidence-based screening tools, techniques, and equipment to develop each patients' needs and functional goals.

The team consists of physicians, registered nurses, registered practical nurses, patient care assistants, dietitians, pharmacists, physiotherapists, occupational therapists, a discharge planner, social worker, a respiratory therapist, a speech language pathologist, a chaplain, unit clerks, and volunteers. Each member has a specific role to play to ensure seamless integration of care and together, they strive to provide exceptional care to each patient and family.

As the Patient Services Clerk you will be is responsible for reception, communication and clerical duties of the unit in accordance with the organizational philosophy, policies and standards of the Royal Victoria Regional Health Centre.

As a qualified candidate you will have the following job requirements:

• Medical Office Administration Certificate/Diploma or Equivalent Program essential
• Office administration experience in a hospital environment or equivalent Competencies:
• Computer literacy - Microsoft Office - essential II. Keyboarding skills - 50wpm - essential
• Current experience with Meditech, including registration, EMR, order entry and appointment scheduling an asset
• Current experience in the processing of physicians orders an asset

You will be a great fit for this position if you have:

• Demonstrated commitment to customer service skills.
• Demonstrated ability to communicate effectively using both oral and written format with patients, families, public, colleagues and other members of the interprofessional team.
• Demonstrated ability to be flexible and adaptable to a changing work environment.
• Demonstrated ability to prioritize and function effectively in a busy environment.
• Demonstrated problem-solving ability and organizational skills.
• Demonstrated ability to work independently and collaboratively as part of a team.
• Demonstrated ability to function in a multi-task environment.
• Demonstrated commitment to maintaining confidentiality.
• Demonstrated commitment to ongoing learning.

Equity & Inclusion
RVH is committed to recruitment and selection practices anchored in principles of equity and inclusion that contribute to an anti-oppressive, respectful, and culturally safe workplace.

We invite applications from individuals who belong to groups that have been historically marginalized on the grounds identified by the Ontario Human Right Code, including but not limited to race, disability, age, gender expression, gender identity, sexual orientation, religion, family or marital status, and status as a First Nation, Métis, or Inuk person.

Accommodations
RVH is dedicated to ensuring every applicant has a fair and equitable opportunity to demonstrate its knowledge, skills, and abilities throughout our recruitment and selection process. We are continuously working to create an accessible, barrier-free process, and recognize each applicant’s needs are different.

We encourage applicants with a disability or circumstance that could be supported with an accommodation to contact People Recruitment [e-mail].

RVH does not use artificial intelligence (AI) to screen, assess, or select applicants.