Patient Services Specialist

FYihealth group; Penticton; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading eye-care provider in Penticton is seeking a full-time Patient Services Specialist to join their team. This role requires exceptional interpersonal skills and the ability to manage a variety of tasks efficiently. Responsibilities include greeting patients, managing appointments, and delivering outstanding customer service. The position offers competitive wages, a comprehensive benefits package, and opportunities for career advancement in an inclusive working environment where the focus is on enhancing patient lives.

Benefits

Competitive wages including quarterly bonuses

Comprehensive benefits package

Ongoing training and development opportunities

Qualifications

• Ideally, experience in a retail environment is preferred.
• High level of comfort using technology and computers.
• Ability to multi-task effectively in a fast-paced environment.

Responsibilities

• Greet patients warmly as they enter the clinic.
• Check patients in and out of the office.
• Communicate with patients in person, by phone, and by email.
• Manage appointment bookings, prescription printouts, and billing.
• Administer pre-testing services and uphold service standards.

Skills

Customer-facing experience

Proficiency in MS Office Suite

Confidence in fast-paced environments

Professional and approachable manner

Multi-tasking ability

Job description

Job Description

Our FYidoctors - Penticton - Skaha Lake clinic is looking for someone like you to bring your exceptional skills and experience with you and join us as our newest Patient Services Specialist.

This position is a full-time role working 30-40 hours per week. Our clinic is open Monday to Friday.

You will play a critical role within FYidoctors by delivering world-class service to make a positive impact on the lives of our patients every day. As a Patient Services Specialist, you will be responsible for front desk reception as well as pre-testing duties and will often be the first point of contact with patients.

If you have a passion for people and a drive to deliver an exceptional customer service experience, we’d love to hear from you! Join us in advancing eye health and enhancing the lives of our patients in a dynamic and rewarding environment.

What Will You Be Doing?

• Warmly greeting patients as they enter our clinic
• Checking patients in and out of the office
• Communicating with patients in person, by phone, and by email
• Managing appointment bookings, prescription printouts and billing and payments
• Administering pre-testing servicesUpholding excellent customer service standards

What Do You Bring?

• Ideally, you will have customer-facing experience, preferably in a retail environment
• Confidence working in a fast-paced environment
• A high level of comfort using technology and computers with solid proficiency in MS Office Suite
• A professional, approachable manner and a love of meeting and interacting with people
• An ability to multi-task in a fast-paced environment

How You'll Benefit:

• Competitive wages including quarterly bonuses (for qualifying clinics)
• A comprehensive benefits package that includes outstanding optical coverage
• Rapid and continued growth, ensuring a constantly challenging and rewarding environment
• A workplace culture that fosters a sense of collaboration
• Ongoing training and development opportunities to help you develop your career

Why You Should Join Us

FYidoctors, a division of FYihealth group, is Canada’s largest and most technologically advanced eye‑care provider. Our purpose is to enhance the lives of our patients. If you're excited about joining a team that puts patients first and enjoys the process, you belong with us! Our doctor‑led, patient‑first approach has driven our rapid growth. At FYi, you'll have a meaningful impact on people's lives and have fun doing it.

At FYihealth group, our core values are Diversity, Equity, Inclusion and Opportunity. We are proud to be an equal opportunity employer and are happy to provide accommodations, should they be required, at any point in the application process. If you require an accommodation, please let your recruiter know. All accommodation information will be kept confidential and used solely to ensure an accessible candidate experience.

FYihealth group aims to create a comprehensive rewards package to attract and retain top talent. The expected compensation for this position is $19.19-$19.57 per hour considering factors like experience, skills, and qualifications. Base pay is just one component of our overall Total Rewards offering. We look forward to speaking with you more about our continued dedication to our team's overall well‑being and growth.