Patient Services Representative (Administration)

Rahal Hair Transplant / LivingWell Properties; Ottawa; On-site; CAD 42,000 - 54,000; Full time

Job summary

Rahal Hair Transplant / LivingWell Properties in Ottawa, Ontario seeks a Patient Services Representative for a full-time role, Monday to Friday, 8 AM–4 PM. You will welcome prospective patients, qualify them for consultations, and manage inquiries via phone and email while updating the patient database.

The ideal candidate has excellent English communication, strong organizational skills, confidentiality, and proficiency with Word/Excel.

Qualifications

• Excellent English communication skills with strong spelling, punctuation and grammar.
• Able to communicate clearly and empathetically with patients.
• Knowledge of medical/hair loss/hair transplant terminology is preferable.
• Strong organizational and time-management abilities.
• Maintains patient confidentiality and data security.
• Capable of learning new software and using office equipment.
• Able to adapt to changing requirements and priorities.
• Proficient with Word, Excel, email and web tools.
• Demonstrates analytical, problem-solving and critical thinking skills.
• Shows commitment to professional development and learning.
• Completion of a recognized training program from a business or community college or combination of education and experience in a medical facility.

Responsibilities

• Demonstrate a customer-focused approach in all patient interactions.
• Determine patient requirements by working with prospective patients and gathering information.
• Answer inquiries by clarifying needs and providing information.
• Book consultations when patients are qualified.
• Maintain the database by entering information for each patient.
• Receive, communicate and coordinate between patients and admin staff.
• Assist manager in developing strategies to improve patient satisfaction.
• Handle phone calls and emails for coordination.
• Coordinate documents with patients, answer questions and send reminders.
• Perform other duties as required.

Skills

Customer communication

Interpersonal empathy

Medical terminology

Organizational skills

Confidentiality

Technical proficiency

Adaptability

MS Word/Excel

Analytical thinking

Professional development

Education/Training certificate

Education

Post-secondary training program

Tools

MS Word

MS Excel

Email/Web

Job description

Job Description:

A Patient Services Representative is an administrative role, full time hours from Monday to Friday from 8 AM - 4 PM.

Job Purpose:

The Patient Services Representative serves prospective patients by determining requirements and qualifying new patients to help book in consultations through phone calls and emails; answering inquiries; fulfilling requests; maintaining database with data entry for each new patient.

Duties:

• Demonstrate a strong customer focused philosophy in all interactions with patients.
• Determine patient requirements by working with prospective patients and gathering the information needed.
• Answers inquiries by clarifying desired information; researching, locating, and providing information.
• Fulfills requests by clarifying desired information; booking consultations when patients are deemed qualified.
• Maintains database by entering information.
• Receive, communicate and coordinate communication between patients and administrative staff.
• Work with the manager to create strategies to improve patient satisfaction.
• Receive and make phone calls and e-mails.
• Coordinate documents with patients, answer questions and send reminder e-mails/calls.
• Other duties as required.

Skills/Qualifications:

• Excellent English communication skills: good spelling, punctuation, grammar as well as spoken English.
• Able to talk to patients in an understanding way.
• Knowledge of medical/hair loss/hair transplant terminology.
• Good organizational and time management skills.
• Able to keep patients' information confidential.
• Able to use office equipment including computers, and able to learn new software.
• Able to be flexible and adapt to new or changing requirements.
• Proficient using the latest versions of Microsoft Word, Excel; email and web.
• Possesses highly developed analytical, problem solving, critical thinking skills.
• Demonstrates commitment to professional development and learning.
• Completion of a recognized training program from a business or community college or combination of education and experience working in a medical facility.