Client Service Coordinator

HairClub; Ottawa; On-site; CAD 32,000 - 42,000; Full time

Benefits offered by this job

Paid vacation & holidays

Health benefits

RRSP match after one year

Tuition reimbursement after one year

Company-paid training

Job summary

HairClub in Ottawa is seeking a friendly front desk associate to greet clients, handle scheduling, and support the styling team. You will learn hair loss solutions and assist clients throughout their visit, contributing to a welcoming environment.

Ideal candidates will have at least 1 year in fast-paced guest service, experience with POS or business software, and a professional, dependable demeanor. This is a role focused on customer care and accurate scheduling in a retail salon setting.

Qualifications

• At least 1 year of high-paced guest service experience.
• POS or other business software experience.
• Communicate professionally and timely with all persons in the Company.
• Utilize strong organizational and time management skills.
• Able to work under time constraints and pressure.
• Work independently and be self-motivated.
• Present a professional image.

Responsibilities

• Greets clients and visitors promptly with a smile and assists with requests.
• Answer incoming calls promptly and direct to appropriate staff.
• Enter client transactions accurately in the system.
• Manage scheduling activities including advance booking and confirmations.
• Support styling team with scheduling, documentation, and sales tasks.
• Perform other reasonable duties as assigned.

Skills

Guest service

POS experience

Communication

Time management

Independent worker

Professional image

Tools

Point of sale system

Job description

Make money! Make a Difference! We offer a base salary and a consistent schedule that enables you to have an excellent work-life balance. We also provide an extensive training program on all our hair loss solutions.

New management believes in the power of hair and how it makes people feel happy, secure, and confident. HairClub offers an array of hair loss treatments for all hair types and stages of hair loss. Our solutions are tailored to perfectly meet the needs of our clients.

Interact with clients, potential clients, and visitors to create a welcoming environment and facilitate client scheduling. If you are an energetic, dynamic, and compassionate individual, this job is for YOU! You will get to know the clients and help them through their hair loss journey.

This is not your typical front desk job. You’ll have the ability to truly make a difference in someone’s life and help our clients put hair loss in their control to regain their confidence.

MAJOR RESPONSIBLITIES:

• Greets all clients & visitors, promptly with a smile, portrays a positive attitude, and assist with all reasonable requests


• Answers incoming calls promptly and professionally, provides accurate and appropriate information and directs calls to other staff members while minimizing impact on present clients


• Accurately enters all client transactions by selecting the correct performers, service/product codes, and tenders


• Actively manages scheduling activities including advance booking, wait times, optimize schedule, service accuracy, appointment ticket accuracy, and appointment confirmations


• Supports the styling team by assisting with scheduling, documentation, communicating appointment changes, retail/service add‐on sales, and various administrative duties

Perform other reasonable duties as assigned

QUALIFICATIONS:

• At least one (1) year previous high-paced guest service experience


• Point of sale system or other business software experience


• Communicate professionally and timely with all persons in the Company


• Utilize superior organizational and time management skills


• Able to work under time constraints and pressure


• Work independently and self-motivated


• Professional image

Receive the best benefits in the industry , including:

• It’s fun to help people feel good about themselves.


• User-friendly electronic salon scheduling software to schedule appointments seamlessly and keep you organized.


• Paid vacation days, paid holidays, and personal days starting the day you are hired!


• Comprehensive health benefits (medical, dental, life insurance and more).


• A RRSP -retirement savings plan with company match after one year!


• Tuition reimbursement after one year!


• Company-paid training when you are hired and throughout your career with HairClub.

HairClub is an equal opportunity employer, dedicated to creating an inclusive work environment for everyone. We embrace and celebrate the unique experiences, perspectives and cultural backgrounds that each employee brings to our workplace. HairClub strives to foster an environment where our employees feel respected, valued and empowered, and our team members are at the forefront in helping us promote and sustain an inclusive workplace.