Patient Services Executive – Front Desk (Ontario)

IIQAF; Windsor; On-site; CAD 41,328 - 48,216; Full time

Benefits offered by this job

Competitive pay

Professional healthcare environment

Career growth opportunities

Collaborative team culture

Stable employment

Job summary

A healthcare organization in Ontario seeks a Customer Service Executive to provide exceptional support to patients. Responsibilities include greeting patients, handling inquiries, scheduling appointments, and resolving complaints. Ideal candidates will have experience in customer service and excel in communication. This role offers competitive pay of CAD 30.00 – CAD 35.00 per hour, along with opportunities for career growth in a supportive environment.

Qualifications

• Proven experience in Customer Service, Patient Services, or Front Desk roles.
• Strong knowledge of customer service principles and patient care standards.
• Professional, empathetic, and patient-focused attitude.

Responsibilities

• Greet and assist patients, visitors, and clients professionally.
• Handle phone, email, and in-person inquiries efficiently.
• Schedule and confirm patient appointments and follow-ups.
• Maintain patient records and database updates accurately.
• Resolve patient and client complaints in a timely manner.
• Provide information about hospital services and procedures.

Skills

Customer Service experience

Communication skills

Interpersonal skills

Problem-solving skills

Attention to detail

Tools

MS Office

CRM systems

Hospital management software

Job description

A healthcare organization in Ontario seeks a Customer Service Executive to provide exceptional support to patients. Responsibilities include greeting patients, handling inquiries, scheduling appointments, and resolving complaints. Ideal candidates will have experience in customer service and excel in communication. This role offers competitive pay of CAD 30.00 – CAD 35.00 per hour, along with opportunities for career growth in a supportive environment.