Customer Service Executive

IIQAFGROUP; Windsor; On-site; CAD 41,000 - 48,000; Full time

Job summary

IIQAF Group in Ontario is seeking a professional and compassionate Customer Service Executive to join our healthcare operations team. You will be the first point of contact for patients and clients, delivering exceptional support, coordinating appointments, and resolving issues to ensure a positive patient experience.

The role requires strong communication and interpersonal skills, proficiency with MS Office and CRM systems, and the ability to work in a fast-paced hospital environment with

Qualifications

• Proven experience in Customer Service, Patient Services, or Front Desk roles.
• Strong knowledge of customer service principles and patient care standards.
• Excellent communication, interpersonal, and problem‑solving skills.
• Proficiency in MS Office, CRM systems, or hospital management software.
• Ability to work in a fast‑paced healthcare environment.

Responsibilities

• Greet and assist patients, visitors, and clients with professionalism and courtesy
• Handle phone, email, and in-person inquiries efficiently
• Schedule and confirm patient appointments, consultations, and follow-ups
• Maintain accurate patient records and database updates
• Resolve patient and client complaints or concerns in a timely and empathetic manner
• Provide information about hospital services, procedures, and policies
• Collaborate with healthcare staff to ensure smooth patient flow and service delivery
• Support administrative tasks such as billing inquiries, forms processing, and reporting
• Uphold confidentiality and compliance with Ontario healthcare regulations

Skills

Customer Service

Patient Services

Front Desk

Communication Skills

CRM Systems

MS Office

Tools

MS Office

CRM Systems

Hospital Management Software

Job description

Location: Ontario, Canada

Industry: Hospital / Health Care

Job Type: Full-Time

Salary: CAD 30.00 – CAD 35.00 per hour

Job Overview

IIQAF Group is seeking a professional and compassionate Customer Service Executive to join our healthcare operations team in Ontario. The ideal candidate will serve as the first point of contact for patients and clients, providing exceptional customer support, appointment coordination, and issue resolution while ensuring a positive patient experience.

This role is perfect for candidates searching for Customer Service Executive jobs in Ontario, Healthcare Customer Service roles, Patient Service Representative positions, or Hospital Frontline Customer Support jobs.

Key Responsibilities

• Greet and assist patients, visitors, and clients with professionalism and courtesy
• Handle phone, email, and in-person inquiries efficiently
• Schedule and confirm patient appointments, consultations, and follow-ups
• Maintain accurate patient records and database updates
• Resolve patient and client complaints or concerns in a timely and empathetic manner
• Provide information about hospital services, procedures, and policies
• Collaborate with healthcare staff to ensure smooth patient flow and service delivery
• Support administrative tasks such as billing inquiries, forms processing, and reporting
• Uphold confidentiality and compliance with Ontario healthcare regulations

Required Skills & Qualifications

• Proven experience in Customer Service, Patient Services, or Front Desk roles
• Strong knowledge of customer service principles and patient care standards
• Excellent communication, interpersonal, and problem‑solving skills
• Proficiency in MS Office, CRM systems, or hospital management software
• Ability to work in a fast‑paced healthcare environment
• Professional, empathetic, and patient‑focused attitude

Preferred Qualifications

• Previous experience in hospital, clinic, or healthcare administration
• Knowledge of medical terminology and healthcare software systems
• Ability to work flexible shifts, including evenings or weekends

Why Join IIQAF Group

• Competitive pay: CAD 30.00 – CAD 35.00 per hour
• Opportunity to work in a professional healthcare environment in Ontario
• Career growth in hospital administration and patient services
• Supportive and collaborative team culture
• Stable employment with a reputable healthcare organization