Patient Services & Scheduling Specialist

WELL Health Diagnostic Centres; Markham; Hybrid; CAD 38,000 - 48,000; Full time

Job summary

WELL Health Diagnostic Centres is seeking a qualified Patient Service Representative to be the first point of contact for patients at our clinics in Ontario. You will schedule appointments, respond to inquiries, liaise with hospitals and physician offices, and support staff and patients with clerical and administrative tasks.

Reporting to the Call Centre Manager, you will contribute to timely patient care delivery and efficient operations across locations.

Qualifications

• High school diploma required; college/university education in health sciences preferred.
• Previous call center experience is an asset but not required.
• Professional and articulate with excellent written & verbal communication.
• Must be computer literate and proficient in MS Office.
• Ability to work varying shifts and travel to various locations as required.

Responsibilities

• Interact with patients, hospitals, and physician offices by telephone and email professionally, following manager directions.
• Review and address incoming fax requests from referring physicians.
• Strategically schedule and reschedule with the goal of optimizing efficiency and reducing patient wait time.
• Adhere to changing policies and procedures and ensure messaging is reinforced with the team.
• Address and respond to patient inquiries in a timely manner as requested by the manager.
• Prepare or organize reports or statistics as required.
• Perform other duties as needed by the manager.

Skills

Customer service

Communication

Education

High school diploma

Healthcare education preferred

Tools

MS Office

Job description

WELL Health Diagnostic Centres is seeking a qualified Patient Service Representative to be the first point of contact for patients at our clinics in Ontario. You will schedule appointments, respond to inquiries, liaise with hospitals and physician offices, and support staff and patients with clerical and administrative tasks.

Reporting to the Call Centre Manager, you will contribute to timely patient care delivery and efficient operations across locations.