Patient Nutrition Support Specialist

Aramark Canada; Winnipeg; On-site; CAD 21,000 - 30,000; Full time

Job summary

Aramark Canada is seeking a Dietary Worker to support patients by handling meal orders and inquiries via phone and software systems. You will liaise with the Medical team to ensure accurate nutrition and timely meal service, while maintaining privacy and high standards of safety and sanitation.

The role requires calm under pressure, excellent English communication, and proficiency with computer-based ordering software.

Qualifications

• Previous customer service and/or call center experience preferred.
• Experience in food service, as a dietary clerk, or in a related field preferred.
• Needs to communicate fluently in the English language, bilingual or multilingual a plus.
• Ability to stay calm under pressure.
• Comfort with using technology including web-based software, keyboard, and telephone headset for the majority of shift.

Responsibilities

• Function comfortably in a fast-paced, performance-based call center environment where every call is recorded and assessed to ensure performance levels are maintained.
• Maintains friendly, efficient, positive customer service demeanor toward customers, clients, and co-workers.
• Adaptable to customer needs.
• Responsible for patient customer service functions of answering phones, taking menu orders, answering questions or if unable to answer, appropriately directing calls from patients as it relates to their meal or other nutritional needs
• Uses software to record patient orders
• Maintains general knowledge of therapeutic diets to ensure meal orders are processed accurately
• Works closely with doctors, nurses, and the Food & Nutrition team to ensure accurate patient nutrition
• Maintains the privacy, safety, and dignity of each customer by observing client confidentiality and by closely adhering to safety and sanitation standards
• Maintains compliance with ARAMARK's standards of operation. Adheres to ARAMARK's Business Conduct Policy at all times. Maintains all records and reports to ensure compliance with all local, state, and federal regulations and codes.

Skills

Call center experience

Customer service

English fluency

Typing 35-45 wpm

Job description

Aramark Canada is seeking a Dietary Worker to support patients by handling meal orders and inquiries via phone and software systems. You will liaise with the Medical team to ensure accurate nutrition and timely meal service, while maintaining privacy and high standards of safety and sanitation.

The role requires calm under pressure, excellent English communication, and proficiency with computer-based ordering software.