Patient Meal Services Specialist

Aramark Canada; Didsbury; On-site; CAD 18,000 - 26,000; Full time

Job summary

Aramark Canada is seeking a Dietary Worker to support patients by handling meal orders via phone and software systems. You will liaise with doctors, nurses, and the Food & Nutrition team to ensure accurate patient meals and maintain confidentiality and safety standards.

In a fast-paced call-center setting, you will record orders, answer questions, direct calls when needed, and adapt to client requirements while upholding Aramark's policies and quality expectations.

Qualifications

• Previous customer service and/or call center experience preferred.
• Experience in food service or dietary clerk roles preferred.
• Fluent English communication; bilingual/multilingual a plus.
• Able to stay calm under pressure and adapt to change.
• Comfort with using web-based software and a telephone headset; typing speed 35–45 wpm.

Responsibilities

• Handle patient calls, answer questions, and take meal/nutrition orders.
• Use software to record patient orders and verify accuracy.
• Collaborate with doctors, nurses, and the Food & Nutrition team.
• Maintain patient confidentiality and safety standards.
• Adhere to ARAMARK policies and regulatory requirements.
• Provide friendly, efficient customer service in a fast-paced environment.

Skills

Call center experience

Customer service

English fluency

Calm under pressure

Typing 35-45 wpm

Tech savvy

Tools

Ordering software

Web-based software

Job description

Aramark Canada is seeking a Dietary Worker to support patients by handling meal orders via phone and software systems. You will liaise with doctors, nurses, and the Food & Nutrition team to ensure accurate patient meals and maintain confidentiality and safety standards.

In a fast-paced call-center setting, you will record orders, answer questions, direct calls when needed, and adapt to client requirements while upholding Aramark's policies and quality expectations.