Patient Information Desk Specialist

Alberta Health Services; Calgary; On-site; CAD 33,000 - 41,000; Part time

Job summary

Alberta Health Services is seeking an Administrative Support II for the HIM - Information Desk at Peter Lougheed Centre. The role entails greeting patients and visitors, answering a multi-line phone system, and guiding inquiries while maintaining confidentiality and a professional image.

Responsibilities include activating codes, managing paging for providers, and supporting staff. The position requires strong communication, critical thinking, and the ability to handle stress in a dynamic

Qualifications

• Completion of Grade 12 or equivalent.
• Typing speed of 40 words per minute and proficiency in phone etiquette.
• Excellent written and verbal English communication; customer service experience.
• Demonstrated critical thinking and prioritization in interruptions.
• Able to lift 50 lbs and stand/walk for shifts; physical requirements.
• Proficiency in MS Office (Windows, Word, Excel, Outlook, MS Teams).
• Preferred: health care setting experience; Connect Care knowledge.

Responsibilities

• Front-facing contact for the Patient Information desk.
• Activate hospital codes and manage paging for healthcare providers.
• Maintain confidentiality of patient information per policies.
• Greet and assist patients, families, visitors, and staff with professionalism.
• Train and mentor new employees and students.

Skills

Typing 40 wpm

Phone etiquette

Customer service

English communication

Critical thinking

Stress management

Education

Grade 12 or equivalent

Tools

MS Office

Job description

Alberta Health Services is seeking an Administrative Support II for the HIM - Information Desk at Peter Lougheed Centre. The role entails greeting patients and visitors, answering a multi-line phone system, and guiding inquiries while maintaining confidentiality and a professional image.

Responsibilities include activating codes, managing paging for providers, and supporting staff. The position requires strong communication, critical thinking, and the ability to handle stress in a dynamic