Patient Flow Coordinator (Temporary Full-Time)

Trillium Health Partners; Mississauga; Hybrid; CAD 70,000 - 95,000; Full time

Job summary

Trillium Health Partners in Mississauga is seeking a Patient Flow Coordinator for the Mental Health Program. The role reports to the Clinical Manager for Flow and focuses on bed flow, admissions, transfers and repatriations across THP sites, with the aim of reducing emergency department length of stay for admitted patients.

The ideal candidate collaborates with physicians, bed allocation, charge nurses and unit teams to balance demand and capacity, optimize bed utilization, and ensure patients

Qualifications

• Undergraduate degree in a health care discipline (nursing preferred).
• Current registration with a health professional college in good standing.
• Minimum 3–5 years recent clinical experience in acute care hospital and mental health setting.
• Proven leadership abilities and conflict-resolution skills.
• Strong communication and collaboration with interdisciplinary teams.
• Ability to adapt to real-time changes and manage risk and throughput.

Responsibilities

• Develop daily flow strategy with Clinical Manager to respond to capacity demands.
• Coordinate admissions, transfers, and repatriations across sites using EPIC and SOPs.
• Lead bed flow discussions with Charge Nurses, Bed Allocation, physicians and families.
• Pre-assign patients to units and minimize blocked beds.
• Participate in cross-site rounds and escalation of issues to improve LOS.
• Support discharge planning and relocation to appropriate units.

Skills

Leadership

Communication

Critical thinking

Collaboration

Conflict resolution

Customer service

Self-directed

Education

Undergraduate degree in health care

Tools

EPIC EMR system

SOP protocols

Job description

Job Description

Position: Patient Flow Coordinator - Mental Health and Addictions

Dept/Health Program: Mental Health Program

Status: Temporary Full-Time (approx. 14 months)

Role Level: AH11.2 ($xx - $xx)

Site: Mississauga Hospital (Travel between THP sites will be required)

Hours of Work/Shift: Monday to Friday; 8 hour shifts (Hybrid)

Trillium Health Partners is one of Canada’s largest community-based teaching hospitals, serving the growing and diverse populations of Mississauga, West Toronto, and surrounding communities through the Credit Valley Hospital, the Mississauga Hospital, the Queensway Health Centre, the Reactivation care Centre (Church Site) and the new THP-UHN Reactivation Care Centre. Guided by our values of compassion, excellence, and courage, and through our strategic roadmap, Plan to 2030 , we are creating a new kind of health care - defined not by illness, but by the health and well-being of people and communities.

Position Summary

Reporting to the Clinical Manager responsible for Flow, Mental Health Program, this role complements existing Admission Coordinator roles currently in place at CVH and MH sites and will be the key contact for bed flow and capacity within the Mental Health Program. The Mental Health Bed Flow Coordinator will serve as a clinical liaison within the program by providing cross-site operational leadership and support to proactively facilitate flow and patient transfers within Mental Health, with a particular focus on reducing ED length of stay (LOS) for admitted patients. Our shared goal is to safely facilitate patient flow organizationally and to mobilize teams to achieve throughput, create capacity and achieve success while providing an exceptional experience for patients, families and staff.

The Mental Health program is committed to delivering a new kind of mental health care for a healthier community, which includes a comprehensive, client-centered, partnership-based service that is co- designed with clients and their families. Together we will create high quality services that support people at each transition across the care continuum, and effectively links with community mental health services to create a more integrated system of mental health care for our community.

The ideal candidate is a reliable, collaborative team member who works closely with Physicians, Bed Allocation, Charge Nurses and unit-based teams to facilitate timely admissions, transfers and repatriations while maintaining a high-level perspective of site-specific operations and cross-site activity. Each understands the demand, capacity and practical challenges of a hospital system and works to ensure patients receive the right care, in the right place, at the right time.

Key Responsibilities

• In collaboration with the Clinical Manager, develop daily flow strategy that is responsive in real time to competing capacity demands and changes in unit/patient acuity
• Act as cross-site resource for capacity and flow, to provide leadership and support to Charge Nurses/Staff, Bed Allocation, Physicians and Patients/Families
• Provide co-ordination of patient admissions, transfers, and repatriations utilizing EPIC, standard operating procedures (SOP), protocols and situational awareness of each unit’s status within the Mental Health Program
• Develop and maintain effective communication with the mental health physician leaders, inpatient clinical leaders and charge nurses in order to facilitate flow and capacity planning
• Pre-assign patients to units with bed desk
• Liaise with bed flow and bed desk regarding any patients that require transfer to medicine
• Support CIT/EDMH nurses when on-site to receive consent from patients, and package out any packages to external hospitals
• Collaborate with CL/CNs and IPAC to coordinate bed moves on the unit to help minimize blocked beds, optimize use of locked rooms and support with bed transfers to units
• Lead repatriation requests to external hospitals from inpatient and ED.
• Assess and make recommendations for improvement, when processes are stalled or less effective than expected in facilitating flow
• Ensures follow-up and communication with inpatient unit managers on relevant issue(s), and escalations
• Liaise with ECT/CL nurses to support any required patient transfers based on bed availability or placement decisions required
• Work with the Clinical Leaders, Program Admin and Officer in Charge regarding Form 10's and follow-up for any that are outstanding
• Support with the daily 8:40 mental health bed meeting and daily GTA mental health call (as needed)
• Attend cross-site rounds in ED and on the inpatient units in order to inform daily bed flow planning, as well as to support in identifying and problem-solving discharge barriers for long stay patients

Qualifications

• Undergraduate degree in a health care discipline (nursing preferred)
• Current member and in good standing with a professional college required
• Minimum 3-5 years recent clinical experience in an acute care hospital and mental health setting
• Proven leadership abilities
• Strong facilitation and conflict resolution skills to help alleviate barriers
• Ability to think critically to respond in real time to a rapidly changing environment
• Ability to assess risk, and effectively utilize resources to support patient acuity while considering the global needs of the organization
• Ability to be self-directed and thrive in a dynamic environment
• Role models composure; Able to remain calm under pressure
• Demonstrates positive, collaborative working relationships with interdisciplinary health care teams
• Ability to establish rapport to achieve excellent customer service
• Ability to actively listen, engage, collaborate, negotiate, facilitate and entertain creative solutions in order to enhance patient flow organizationally and mobilize teams to achieve throughput
• Actively participates in and demonstrates support for continuous quality improvement initiatives
• Excellent verbal and written communication skills
• Positive work and attendance performance essential

Trillium Health Partners’ (THP) is an equal opportunity employer who values the importance of antiracism work and is committed to integrating antiracism, diversity, equity and inclusion best practices throughout THP operations, policies and culture. Therefore, we ask that even if you do not see yourself fully reflected in every job requirement listed on this posting, we still encourage you to reach out and apply. Research has shown that candidates from underrepresented groups often only apply when they feel 100% qualified. We encourage all applicants who are members of groups that have been marginalized on any grounds enumerated under the Ontario Human Rights Code based on race, gender identity or expression, sex, sexual orientation, disability, political belief, religion, marital or family status, age, and/or status as a First Nations, Métis or Inuk/Inuit person to consider this opportunity.

In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code Trillium Health Partners will provide accommodations throughout the recruitment and selection process to applicants with disabilities. If selected to participate in the recruitment and selection process, please inform Human Resources of the nature of any accommodation(s) that you may require in respect of any materials or processes used to ensure your equal participation.

All personal information is collected under the authority of the Freedom of Information and Protection of Privacy Act.

Our organization may use automated tools, including artificial intelligence (AI) or algorithm-assisted systems, to support the initial review of applications. These tools are used only to assist our recruiters and hiring managers; all hiring decisions include meaningful human involvement and final review.

Trillium Health Partners is identified under the French Language Services Act.