Casual Part-Time Patient Experience Specialist

FYidoctors; Wetaskiwin; On-site; CAD 22,000 - 30,000; Part time

Benefits offered by this job

Quarterly bonuses at qualifying sites

Comprehensive optical benefits

Growth and development opportunities

Job summary

FYidoctors Wetaskiwin clinic is seeking a Patient Services Specialist to provide exceptional patient care in a casual, part-time capacity. You will greet patients, manage check-in/check-out, and engage with them via in-person, phone, and email channels while supporting eye-care services.

Role emphasizes teamwork, multi-tasking in a fast-paced environment, and proficiency with MS Office. Competitive wages include potential quarterly bonuses and a robust benefits package.

Qualifications

• Retail experience is an asset.
• Ability to multi-task in a fast-paced environment.
• Proficiency with computers and MS Office.
• Excellent communication and interpersonal skills.
• Collaborative, adaptable, proactive team player.

Responsibilities

• Greet and check in/out patients and engage with them in person, by phone, and email.
• Perform pre-testing to support comprehensive eye care.
• Coordinate appointments, prepare prescription printouts, and manage billing.
• Manage eyewear pick-ups and perform minor repairs/adjustments.
• Deliver exceptional customer service ensuring a positive patient experience.
• Support clinic operations by performing additional duties as required.

Skills

Customer service

Multi-tasking

MS Office

Communication

Team player

Job description

FYidoctors Wetaskiwin clinic is seeking a Patient Services Specialist to provide exceptional patient care in a casual, part-time capacity. You will greet patients, manage check-in/check-out, and engage with them via in-person, phone, and email channels while supporting eye-care services.

Role emphasizes teamwork, multi-tasking in a fast-paced environment, and proficiency with MS Office. Competitive wages include potential quarterly bonuses and a robust benefits package.