Patient Experience & Dental Scheduling Specialist

hellodent; London; Hybrid; CAD 42,000 - 54,000; Full time

Benefits offered by this job

RRSP matching

Competitive pay

Total rewards program

EFAP

Career development

CE events

Work-life balance

Modern technology

Job summary

Southwood Dental Studio in London, Ontario, is seeking an Administrator to support front desk and office operations. You will manage scheduling, patient calls, billing, and records to ensure a positive patient experience.

The role requires at least 1 year of administrator experience, familiarity with dental software, and a clinical background is an asset. This is a full-time, on-site position with a collaborative team and opportunities for CE and career development.

Qualifications

• Minimum 1 year of Administrator experience.
• Experience with Dental software.
• Clinical background considered an asset.

Responsibilities

• Optimize appointment scheduling to fill the day with minimal gaps.
• Manage patient calls, confirmations, and amendments with a positive approach.
• Handle cancellations and motivate patients to keep appointments.
• Bill patients at the end of visits, process insurance claims, respond to fee inquiries.
• Maintain recall system and accurate patient records.
• Process referral letters and other patient correspondence.
• Manage and file all patient charts and records.
• Demonstrate active listening and empathetic communication with patients.

Skills

Administrative experience

Tools

Dental software

Job description

Southwood Dental Studio in London, Ontario, is seeking an Administrator to support front desk and office operations. You will manage scheduling, patient calls, billing, and records to ensure a positive patient experience.

The role requires at least 1 year of administrator experience, familiarity with dental software, and a clinical background is an asset. This is a full-time, on-site position with a collaborative team and opportunities for CE and career development.