Patient Care Coordinator - Southwood Dental Studio Colonel Talbot

Southwood Dental Studio; London; On-site; CAD 42,000 - 56,000; Full time

Benefits offered by this job

RRSP matching

Competitive compensation

Discounts on services and activities

EFAP

Continuing education

Social/CE events

Work-life balance

Modernized technology

Job summary

Southwood Dental Studio in London, Ontario is seeking a proactive Administrative professional to support front desk operations. The role focuses on scheduling, billing, insurance submissions, and patient communications, ensuring a seamless visit for every patient.

With a collaborative team and a commitment to work‑life balance, the practice offers RRSP matching, CE opportunities, and comprehensive benefits to support career growth and well‑being in a modern clinical setting.

Qualifications

• Minimum 1 year of Administrator experience.
• Clinical background considered an asset.
• Experience with Dental software.

Responsibilities

• Make a positive and lasting impression on the patient, from the moment they arrive at the practice to the moment they leave.
• Optimize the appointment schedule by ensuring the day is full, with limited gaps.
• Manage all patient calls and inquiries with a smile: appointments, confirmations, and amendments.
• Manage potential cancellations and overcome objections to motivate the patient to keep the appointment.
• Bill patients as they come out of the treatment room, take payment, send a claim form to insurance, respond to all fee inquiries in a positive manner.
• Effectively manage the recall system and accurately maintain the patient database.
• Process referral letters and other patient correspondence upon receipt from the provider.
• Manage and file all patient records and charts.
• Demonstrate active listening and empathy to patients using effective communication skills.

Skills

Administration experience

Customer service

Communication skills

Active listening

Tools

Dental software

Job description

About us:

Southwood Dental Studio is a welcoming, patient-focused practice in London dedicated to providing exceptional dental care in a comfortable environment. Our collaborative team values teamwork, growth, and creating positive experiences for both our patients and each other.

Schedule: Full-Time

Monday: 9:00am - 7:00pm

Tuesday: 9:00am - 7:00pm

Wednesday: 9:00am - 7:00pm

Thursday: 9:00am - 5:00pm

Friday: 8:00am - 4:00pm

Select Saturday: 8:00am - 4:00pm

Benefits of Joining Our Team:

• Now offering an RRSP matching program for our permanent team members — helping you grow your future while you build your career with us

• Competitive compensation

• Total rewards package that offers discounts on many services and activities including an exclusive corporate gym membership program; reduced rates on home and auto insurance; unlimited access to a variety of discounted entertainment, hotels, products, services and so much more!

• Employee and Family Assistance Program (EFAP) that connects team members and their families with complimentary, confidential, short-term counseling and advisory services

• Career development to grow and evolve as a dental professional on your individual career path, including access to industry-leading continuing education

• Attend social and CE events to network with dental professionals in your community

• Work-life balance and flexibility

• Access to modernized technology to provide optimal oral care to patients

Responsibilities:

• Make a positive and lasting impression on the patient, from the moment they arrive at the practice to the moment they leave

• Responsible for optimizing the appointment schedule by ensuring the day is full, with limited gaps

• Manage all patient calls and inquiries with a smile: appointments, confirmations, and amendments

• Manage potential cancellations and overcome objections to motivate the patient to keep the appointment

• Bill patients as they come out of the treatment room, take payment, send a claim form to insurance, respond to all fee inquiries in a positive manner

• Effectively manage the recall system and accurately maintain the patient database

• Process referral letters and other patient correspondence upon receipt from the provider

• Manage and file all patient records and charts

• Demonstrate active listening and empathy to patients using effective communication skills

About You:

• Minimum 1 year of Administrator experience

• Clinical background considered an asset

• Experience with Dental software

Candidates must be legally eligible to work in Canada. We thank all applicants, but only suitable applicants will be contacted. Job applicants with a disability who require reasonable accommodation for any part of the application or hiring process can contact our Talent Team at 416-558-8338. Reasonable accommodations will be determined on a case‑case basis and your request will be responded to as soon as possible.