Dental Patient Experience Coordinator

Southwood Dental Studio; London; On-site; CAD 42,000 - 56,000; Full time

Benefits offered by this job

RRSP matching

Competitive compensation

Discounts on services and activities

EFAP

Continuing education

Social/CE events

Work-life balance

Modernized technology

Job summary

Southwood Dental Studio in London, Ontario is seeking a proactive Administrative professional to support front desk operations. The role focuses on scheduling, billing, insurance submissions, and patient communications, ensuring a seamless visit for every patient.

With a collaborative team and a commitment to work‑life balance, the practice offers RRSP matching, CE opportunities, and comprehensive benefits to support career growth and well‑being in a modern clinical setting.

Qualifications

• Minimum 1 year of Administrator experience.
• Clinical background considered an asset.
• Experience with Dental software.

Responsibilities

• Make a positive and lasting impression on the patient, from the moment they arrive at the practice to the moment they leave.
• Optimize the appointment schedule by ensuring the day is full, with limited gaps.
• Manage all patient calls and inquiries with a smile: appointments, confirmations, and amendments.
• Manage potential cancellations and overcome objections to motivate the patient to keep the appointment.
• Bill patients as they come out of the treatment room, take payment, send a claim form to insurance, respond to all fee inquiries in a positive manner.
• Effectively manage the recall system and accurately maintain the patient database.
• Process referral letters and other patient correspondence upon receipt from the provider.
• Manage and file all patient records and charts.
• Demonstrate active listening and empathy to patients using effective communication skills.

Skills

Administration experience

Customer service

Communication skills

Active listening

Tools

Dental software

Job description

Southwood Dental Studio in London, Ontario is seeking a proactive Administrative professional to support front desk operations. The role focuses on scheduling, billing, insurance submissions, and patient communications, ensuring a seamless visit for every patient.

With a collaborative team and a commitment to work‑life balance, the practice offers RRSP matching, CE opportunities, and comprehensive benefits to support career growth and well‑being in a modern clinical setting.