Dental Patient Experience & Scheduling Coordinator

Dentalcorp

London

On-site

CAD 38,000 - 52,000

Full time

5 days ago

Be an early applicant

Application generator

Stand out for this role — generate a tailored resume and cover letter in about a minute.

Get past ATS filters

Benefits offered by this job

RRSP matching

Corporate gym membership

EFAP

Career development

CE events

Job summary

Southwood Dental Studio in London, Ontario is seeking an Administrative Assistant to support a busy dental practice, ensuring smooth front-desk operations and efficient patient flow. The role requires at least 1 year of admin experience and familiarity with dental software; you will handle calls, appointments, billing, and records with empathy and professionalism.

We offer a comprehensive benefits package including RRSP matching, EFAP, career development, and a strong emphasis on work-life

Qualifications

Minimum 1 year of administrator experience.
Experience with dental software is a must.
Eligibility to work in Canada is required.

Responsibilities

Make a positive and lasting impression on the patient from arrival to departure.
Optimize the appointment schedule to minimize gaps and maximize daily bookings.
Manage all patient calls and inquiries with a friendly, professional tone: appointments, confirmations, and amendments.
Handle cancellations and objections to motivate patients to keep their appointments.
Bill patients at checkout, process insurance claims, and respond to fee inquiries positively.
Maintain recall system and accurate patient database.
Process referral letters and other patient correspondence from providers.
Manage and file all patient records and charts.
Demonstrate active listening and empathy in patient interactions.