Patient Care Coordinator - Southwood Dental Studio Colonel Talbot

Dentalcorp; London; On-site; CAD 38,000 - 52,000; Full time

Benefits offered by this job

RRSP matching

Corporate gym membership

EFAP

Career development

CE events

Job summary

Southwood Dental Studio in London, Ontario is seeking an Administrative Assistant to support a busy dental practice, ensuring smooth front-desk operations and efficient patient flow. The role requires at least 1 year of admin experience and familiarity with dental software; you will handle calls, appointments, billing, and records with empathy and professionalism.

We offer a comprehensive benefits package including RRSP matching, EFAP, career development, and a strong emphasis on work-life

Qualifications

• Minimum 1 year of administrator experience.
• Experience with dental software is a must.
• Eligibility to work in Canada is required.

Responsibilities

• Make a positive and lasting impression on the patient from arrival to departure.
• Optimize the appointment schedule to minimize gaps and maximize daily bookings.
• Manage all patient calls and inquiries with a friendly, professional tone: appointments, confirmations, and amendments.
• Handle cancellations and objections to motivate patients to keep their appointments.
• Bill patients at checkout, process insurance claims, and respond to fee inquiries positively.
• Maintain recall system and accurate patient database.
• Process referral letters and other patient correspondence from providers.
• Manage and file all patient records and charts.
• Demonstrate active listening and empathy in patient interactions.

Skills

Administrative experience

Dental software experience

Customer service

Job description

About us:Southwood Dental Studio is a welcoming, patient-focused practice in London dedicated to providing exceptional dental care in a comfortable environment. Our collaborative team values teamwork, growth, and creating positive experiences for both our patients and each other.Schedule: Full-TimeMonday: 9:00am - 7:00pmTuesday: 9:00am - 7:00pmWednesday: 9:00am - 7:00pmThursday: 9:00am - 5:00pmFriday: 8:00am - 4:00pmSelect Saturday: 8:00am - 4:00pmBenefits of Joining Our Team:Now offering an RRSP matching program for our permanent team members — helping you grow your future while you build your career with usCompetitive compensationTotal rewards package that offers discounts on many services and activities including an exclusive corporate gym membership program; reduced rates on home and auto insurance; unlimited access to a variety of discounted entertainment, hotels, products, services and so much more!Employee and Family Assistance Program (EFAP) that connects team members and their families with complimentary, confidential, short-term counseling and advisory servicesCareer development to grow and evolve as a dental professional on your individual career path, including access to industry-leading continuing educationAttend social and CE events to network with dental professionals in your communityWork-life balance and flexibilityAccess to modernized technology to provide optimal oral care to patientsResponsibilities:Make a positive and lasting impression on the patient, from the moment they arrive at the practice to the moment they leaveResponsible for optimizing the appointment schedule by ensuring the day is full, with limited gapsManage all patient calls and inquiries with a smile: appointments, confirmations, and amendmentsManage potential cancellations and overcome objections to motivate the patient to keep the appointmentBill patients as they come out of the treatment room, take payment, send a claim form to insurance, respond to all fee inquiries in a positive mannerEffectively manage the recall system and accurately maintain the patient databaseProcess referral letters and other patient correspondence upon receipt from the providerManage and file all patient records and chartsDemonstrate active listening and empathy to patients using effective communication skillsAbout You:Minimum 1 year of Administrator experienceClinical background considered an assetExperience with Dental softwareCandidates must be legally eligible to work in Canada. We thank all applicants, but only suitable applicants will be contacted. Job applicants with a disability who require reasonable accommodation for any part of the application or hiring process can contact our Talent Team at 416-558-8338. Reasonable accommodations will be determined on a case-by-case basis and your request will be responded to as soon as possible.