Patient Coordinator

nan; Eastern Ontario; On-site; CAD 24,796 - 27,552; Part time

Benefits offered by this job

Competitive pay

Training provided

Growth opportunities

Team culture

Meaningful impact

Job summary

Precision Physiotherapy in Dundas, ON is hiring a Part-Time Patient Coordinator to be the welcoming face of the clinic. You will manage phone calls, bookings, and patient communications in a fast-paced healthcare setting.

This role emphasizes exceptional customer service, organization, and collaboration with the care team. Shift availability includes some evenings and Saturdays, with pay $18.00-$20.00 per hour.

Qualifications

• Experience in medical/healthcare reception or front desk
• Strong verbal and written communication
• Excellent organizational and time management skills
• Proficient with computers and learning new software

Responsibilities

• Welcome patients with warm, professional attitude
• Answer phones, respond to inquiries, and schedule appointments
• Coordinate bookings and clinic schedule
• Educate patients on treatment plans and services
• Assist with insurance, billing, and admin paperwork
• Collaborate with healthcare team to ensure smooth operations
• Encourage commitment to care plans and schedule follow-ups

Skills

Customer service

Communication

Organization

Time management

Multitasking

Problem solving

Tools

CRM software

Billing software

MS Office

Job description

Location: Dundas
Job Type: Part-Time, start date immediately

DO NOT APPLY IF YOU ARE A STUDENT OR DO NOT HAVE ADMIN EXPERIENCE IN HEALTHCARE SETTING

Are you passionate about helping people, building relationships, and creating exceptional patient experiences?

At Precision Physiotherapy, we're looking for an energetic, organized, and people-focused Patient Coordinator to be the welcoming face of our clinic. If you thrive in a fast-paced environment, enjoy connecting with people, and love being part of a supportive team, we'd love to meet you!

What You’ll Do

• Welcome patients with a warm, professional, and positive attitude.
• Answer phones, respond to inquiries, and schedule appointments efficiently.
• Coordinate patient bookings and maintain an organized clinic schedule.
• Educate patients on treatment plans and available services.
• Build strong relationships with patients to ensure an outstanding experience from their first visit to their last.
• Assist patients with insurance, billing, and administrative paperwork.
• Collaborate with our healthcare team to keep clinic operations running smoothly.
• Help patients commit to their care plans by confidently discussing treatment recommendations and scheduling future appointments.

What We’re Looking For

We’re looking for someone who is:

• A confident and friendly communicator.
• Passionate about delivering exceptional customer service.
• Comfortable discussing treatment plans and encouraging patient commitment.
• Highly organized and able to multitask in a busy environment.
• A problem solver who takes initiative.
• Professional, reliable, and detail-oriented.
• Positive, coachable, and eager to learn.
• Available to work flexible shifts, including evenings and occasional Saturdays.

Qualifications

• Previous experience in customer service, reception, in medical/healthcare setting
• Strong verbal and written communication skills.
• Excellent organizational and time management skills.
• Comfortable using computers and learning new software.

Why Join Precision Physiotherapy?

• Competitive compensation.
• Comprehensive training and ongoing support.
• Opportunities for growth and career development.
• A positive, collaborative, and supportive team culture.
• The opportunity to make a meaningful impact on patients’ lives every day.

We’re Looking for More Than Experience

We’re looking for someone who genuinely enjoys helping people, communicates with confidence, and takes pride in creating an exceptional patient experience. If you’re motivated, personable, and thrive in a team environment, we’d love to hear from you.

Pay: $18.00-$20.00 per hour

Application question(s):

• Are you able to work Mon-Fri, Morning and Evening shifts?

Experience:

• Medical Patient Coordinator: 2 years (required)

Location:

• Dundas, ON L9H 1V3 (required)

Work Location: In person