Care Coordinator

Lifemark Health Group; London; On-site; CAD 25,000 - 38,000; Part time

Job summary

Lifemark Physiotherapy Westmount in London, ON is seeking a part-time Care Coordinator to support patient intake, appointment scheduling, billing, and front-desk activities. You’ll work with a multidisciplinary team to deliver compassionate administrative service and coordinate clinic operations across locations.

The role emphasizes accuracy in data entry, strong communication with patients, funders, and staff, and the ability to travel between Lifemark locations as needed.

Qualifications

• High School Diploma or equivalent required; post-secondary education in Medical Office Administration or related field is an asset.
• Strong organizational and multitasking skills in a fast-paced environment.
• Excellent communication (verbal and written) and customer service skills.
• Proficient in computer systems, including Microsoft Office Suite; EMR/Case Management systems considered an asset.
• Flexible, adaptable, and responsive to changing priorities.
• Ability to work both independently and collaboratively as part of a team.
• Previous experience in a physiotherapy or multidisciplinary healthcare clinic is a strong asset.
• Ability and willingness to travel between multiple locations within the XX area as required.

Responsibilities

• Deliver a professional front-desk experience by managing calls, greeting patients, and addressing inquiries.
• Coordinate accurate patient intake and maintain up-to-date records throughout treatment.
• Assist patients with completing documentation to ensure accuracy and completeness.
• Schedule appointments and manage patient records efficiently.
• Collect payments at time of service and submit insurance claims to third-party funders.
• Perform data entry and billing in accordance with clinic procedures.
• Manage incoming and outgoing communications, including mail, courier, and fax.
• Provide administrative support to the Care Coordinator Manager and Clinic Director.

Skills

Organization

Communication

Customer Service

Microsoft Office

EMR/Case Mgmt

Teamwork

Adaptability

Travel

Physiotherapy exp

Education

High School Diploma

Medical Office Admin

Tools

EMR/Case Management Systems

Microsoft Office Suite

Job description

Care Coordinator – Lifemark Physiotherapy Westmount

Location: 785 Wonderland Road South, London, ON Status: Part Time

Are you passionate and dedicated to making a positive impact on people’s health and wellness? Do you thrive on having the satisfaction of being on a driven team of industry experts and building a reputation for being one of the best in the industry with exceptional standards of work and quality? If so, come and join us as a Care Coordinator at Lifemark Physiotherapy Westmount, a Lifemark Health Group clinic, Canada’s premier, largest, and most comprehensive healthcare management organization. We believe when you move better, you feel better. This is at the heart of everything we do, and we are seeking a Care Coordinator who shares this same philosophy.

At Lifemark, we walk the talk of our company Core Values: "We have fun", "We strive for simplicity", "We trust each other to do the right thing", "We go the extra kilometre" and "We belong here".

Why Lifemark?

• Opportunity to work with a multi-disciplinary team of clinicians and the satisfaction of being on a driven team
• Supportive and collaborative administrative team
• Positive and comforting work environment
• Opportunities for growth within a national company
• Nationally recognized brand with a strong digital presence

The Care Coordinator is responsible for fostering a strong relationship between the clinic and its customers, including patients, staff, funders and referral sources. This is achieved by efficiently providing administrative support and coordinating clinic activity with friendly, enthusiastic and professional service with all patients, team members and external customers. The Care Coordinator is responsible for all aspects of patient intake, data entry, answering the phone, outbound calling, receiving faxes and emails, as well as invoicing and payments.

Primary Responsibilities

• Deliver a professional front-desk experience by managing calls, greeting patients, and addressing inquiries
• Coordinate accurate patient intake and maintain up-to-date records throughout treatment
• Assist patients with completing documentation to ensure accuracy and completeness
• Schedule appointments and manage patient records efficiently
• Collect payments at time of service and submit insurance claims to third-party funders
• Perform data entry and billing in accordance with clinic procedures
• Manage incoming and outgoing communications, including mail, courier, and fax
• Provide administrative support to the Care Coordinator Manager and Clinic Director

Qualifications & Core Competencies

• High School Diploma or equivalent required; post-secondary education in Medical Office Administration or related field is an asset
• Strong organizational and multitasking skills in a fast-paced environment
• Excellent communication (verbal and written) and customer service skills
• Proficient in computer systems, including Microsoft Office Suite; previous experience with EMR/Case Management systems considered an asset
• Flexible, adaptable, and responsive to changing priorities
• Ability to work both independently and collaboratively as part of a team
• Previous experience in a physiotherapy or multidisciplinary healthcare clinic is considered a strong asset
• Ability and willingness to travel between multiple locations within the XX area as required

Inclusion

We are committed to creating an inclusive environment where people from all backgrounds can thrive. Improving inclusion and equity is a collective responsibility. Lifemark promotes equal employment opportunities for all job applicants, including but not limited to those self-identifying as a member of the employment equity groups: Indigenous peoples, Newcomers to Canada, Women, and Visible minorities.

Accommodation

Accommodations are available on request for all candidates taking part in any aspect of the recruitment and selection process. Email us at talent @lifemark.ca

Monday-Thursday 3-8 PM following Training weeks. additional coverage may be needed.