Care Coordinator

Lifemark Health Group; South Berwick; On-site; CAD 24,796 - 33,062; Part time

Benefits offered by this job

Accommodations available on request

Inclusive work environment

Job summary

Berwick Physio-pt Health in Berwick, NS is seeking a Part-Time Care Coordinator to support our collaborative health care team with administrative excellence and patient-centered service.

You will handle intake, scheduling, billing, and inquiries, working with electronic medical records and coordinating appointments with providers.

Join a patient-focused clinic that values teamwork, efficiency, and friendly service in a fast-paced setting with a commitment to accessible care.

Qualifications

• Excellent communication and interpersonal skills for patient and staff rapport
• Ability to exercise good judgement, be resourceful, and stay organized
• Ability to investigate, understand, and resolve billing issues from multiple funding sources
• Remain calm and collected in high pressure situations
• Adapt to changes in clinic operations to improve patient care
• Self-starter who can work independently and with a team

Responsibilities

• Provide friendly, enthusiastic, and professional service to patients and team members
• Answer calls, greet patients, and assist with inquiries
• Coordinate detailed intake on first visit and register new patients
• Support patients with completing forms and ensure accurate information
• Use EMR to schedule future appointments with providers
• Suggest additional services or products in the patient’s best interest
• Collect payments and follow up on outstanding balances
• Complete clinic billing and manage accounts receivable
• Produce accurate end-of-day reports
• Assist Clinic Director with other administrative tasks

Skills

Excellent communication

Good judgment

Billing & collections

Calm under pressure

Independent & team player

Tools

Electronic medical records (EMR)

Job description

Berwick Physio-pt Health is looking for a Part-Time Care Coordinator to join our collaborative team in Berwick, NS!

• A little bit of Mr. Rogers and a little bit of Sherlock Holmes?
• Willing to be the glue of a fast paced, dynamic health care team?
• A patient champion, supporter, fact finder with a relentless drive to achieve success in administrative excellence!

Our CareCoordinators are an important part of our team who provide outstanding administrative support to patients, co-workers and stakeholders, in keeping with the pt Health commitment to patient centered care. They ensure the efficient, professional and organised operation of the clinic office.

What you would do:

• Ensure optimal patient care through friendly, enthusiastic and professional service with all patients and team members
• Answer telephone calls, greet patients and visitors upon arrival, and provide excellent customer service for all questions or concerns.
• Coordinate a detailed and accurate intake of information on the patient's first visit to the clinic.
• Register new patients in line with acceptable standards of the clinic; support patients in filling medical forms at the clinic to avoid errors and inaccurate information.
• Using electronic medical record files and coordinating the scheduling of future appointments for patients with all providers as directed.
• Ensuring optimal patient care by suggesting additional services or products as indicated, and in the patient’s best interest.
• Collect payment at time of service and follow up on outstanding payments.
• Complete accurate clinic billing and follow up on accounts receivable as required.
• Produce accurate end of day reports.
• Other administrative tasks as assigned by the Clinic Director

What you need:

• Excellent communication and interpersonal skills to maintain effective rapport with patients and staff members
• Ability to exercise good judgement, resourceful, strong organisational skills
• Ability to investigate, understand and resolve issues that arise from billing, collections and multiple funding sources
• Remain “cool, calm and collected” in high pressure situations
• Able to adapt to change with clinic operations to continuously learn and strive for improved Patient care
• Self-starter with an ability to work independently and collaboratively in a team environment
• Responsible for Booking and Billing for WSIB, MVA and Private Patients
• Previous experience in a medical office is considered an asset

Inclusion

We are committed to creating an inclusive environment where people from all backgrounds can thrive. Improving inclusion and equity is a collective responsibility.

Lifemark promotes equal employment opportunities for all job applicants, including but not limited to those self-identifying as a member of the employment equity groups: Indigenous peoples, Newcomers to Canada, Women, and Visible minorities.

Accommodation

Accommodations are available on request for all candidates taking part in any aspect of the recruitment and selection process.

Email us at [e-mail]