Care Coordinator

Lifemark Health Group; Sutton; On-site; CAD 21,000 - 30,000; Part time

Job summary

Sutton Physiotherapy, a Lifemark Health Group company, is seeking a Care Coordinator to support patient intake, scheduling, and billing in a busy clinic. This part-time role requires excellent communication and organizational skills to ensure a smooth patient experience.

The successful candidate will handle front-desk duties, data entry, and coordination with the Clinic Director, while adapting to varying scheduling needs including potential Saturdays.

Qualifications

• High School Diploma, G.E.D. or equivalent.
• Strong organizational and multitasking abilities in a busy clinic.
• 1–5 years of similar role experience.
• Excellent communication and interpersonal skills.
• Computer savvy with data entry in a physiotherapy setting an asset.
• Flexible and adaptable to change, able to work with minimal supervision.

Responsibilities

• Answer calls, greet patients and provide excellent service.
• Take detailed intake information on visits and treatment plans.
• Assist patients with paperwork to ensure accuracy.
• Coordinate scheduling and maintain patient records.
• Collect payments at time of service.
• Track funding coverage and manage data entry and billing.
• Coordinate couriers and process emails/mail/faxes.
• Provide admin support to Care Coordinator Manager and Clinic Director.

Skills

Communication

Organizational skills

Multitasking

Interpersonal skills

Data entry

Adaptability

Self-motivation

Education

High School Diploma or GED

Tools

Computer skills

Job description

Care Coordinator - Sutton Physiotherapy
Status: Part Time (Ability to work a flexible schedule based on clinic operational needs, including the potential to work Saturdays).
Location: 20887 Dalton Road, Sutton, ON, L0E 1R0

Are you passionate and dedicated to making a positive impact on people’s health and wellness? Do you thrive on having the satisfaction of being on a driven team of industry experts and building a reputation for being one of the best in the industry with exceptional standards of work and quality? Do you want to feel valued and have the support of our understanding Clinic Director? If so, come and join us at Sutton Physiotherapy , a Lifemark Health Group company, Canada’s premier, largest, and most comprehensive healthcare management organization. We believe when you move better, you feel better. This is at the heart of everything we do, and we are seeking a Care Coordinator who shares this same philosophy.

Qualifications & Core Competencies:

• High School Diploma, G.E.D. or equivalent
• High degree of organizational and multi-tasking skills in a busy and fast-paced work environment
• Required 1-5 years experience performing a similar role
• Excellent communication and interpersonal skills
• Computer savvy and data entry skills in a physiotherapy clinic setting will be an asset
• Flexible and adaptable to change
• Ability to hit the ground running with minimum supervision

Primary Responsibilities

• Answer telephone calls, greet patients and visitors upon arrival, and provide excellent customer service for all questions or concerns
• Coordinate a detailed and accurate intake of information on the patient's first visit to the clinic and throughout their treatment plan
• Assist patients with completing paperwork at the clinic to avoid errors and inaccurate information
• Coordinateschedulingofpatient appointments and maintain the patient’smedical record
• Collect payment at time of service
• Track coverage for all funding streams to ensure approval
• Complete data entry and billing
• Coordinate courier packages (in or outgoing) and process incoming and outgoing email, mail and faxes
• Provide administrative support to the Care Coordinator Manager and Clinic Director

Inclusion

We are committed to creating an inclusive environment where people from all backgrounds can thrive. Improving inclusion and equity is a collective responsibility. Lifemark promotes equal employment opportunities for all job applicants, including but not limited to those self-identifying as a member of the employment equity groups: Indigenous peoples, Newcomers to Canada, Women, and Visible minorities.

Accommodation

Accommodations are available on request for all candidates taking part in any aspect of the recruitment and selection process. Email us at talent at lifemark.ca