Patient Care Navigator (Admin Receptionist)

NHS Jobs; Stratford; On-site; CAD 38,000 - 52,000; Full time

Job summary

NHS Jobs is seeking a Patient Care Navigator (Admin Receptionist) to support front-desk operations and patient services in a clinical setting. You will assist with patient check-in, manage appointments, maintain confidential records, and ensure the smooth running of the reception area in collaboration with doctors, nurses and management.

The role requires proactive, accurate, and timely communication, plus adherence to health and safety procedures and data protection guidelines.

Job description

Patient Care Navigator (Admin Receptionist)

Undertake all work in a proactive, accurate and timely manner. Inform patients of the practice complaints procedure; assist patients in completing the complaint forms (where necessary); and pass complaints onto the complaints team (or other designated person) to log the complaint. Record any tasks done, by e-mail or on any other system that may be required by the practice. Complete any time sheets to record work done or correct times of arrival and departure to and from work each day as appropriate. Undertake any work delegated to you by other Supervisors, Managers, Administrators, as and when requested, in a proactive and timely manner. Attend practice meetings - as per practice meeting schedule. This may require you to be flexible about your hours in order to enable you to regularly attend these meetings. Participate in any practice development away days. Carry out any reasonable management instruction in a proactive and timely manner in order to facilitate the smooth running of the practice. Undertake any other tasks consistent with this role as required by the Partners, and any other Managers in the organisation. Any staff member can be called upon by a clinician (doctor / nurse / healthcare assistant) from time to time to Chaperone a patient during a physical examination ensuring that the Chaperone policy is adhered to at all times. Ensure all consulting rooms, waiting rooms, and offices are clean, tidy, stocked up prior to each surgery session. Ensure that all of the appropriate patient related forms are available as and when they may be needed & are avaiilable via our website. Support and participate in the practices Health and Safety procedures. Attend basic life support, safeguarding and any other training required, as and when requested by the organisation. Ensure all appropriate security measures are carried out daily i.e. all rooms are secured, locked and any alarm systems are activated. Respect patient confidentiality at all times and not divulge patient information unless sanctioned by the requirements of the role. Maintain the confidentiality of all personal data both electronic and manual in line with data protection legislation. Carry out their duties and responsibilities, at all times, in line with Data Protection Legislation. Encourage and develop teamwork within the practice. Participate in practice meetings and practice management meetings, reporting progress when required. Participate in audits and inspections as appropriate. Work closely with the doctors, nurses and managers in the setting up and/or improving of practice systems for monitoring/measuring performance Ensure that all Practice Policies are fully implemented Support, Manage and Train the practice administrative team. Undertake personal development courses designed to support the role of administrative staff where available.