Receptionist

NHS Jobs; Town of Oxford; On-site; CAD 40,000 - 51,000; Full time

Job summary

Oxford University Hospitals NHS Foundation Trust is seeking an administrative professional to manage patient demographics on arrival and ensure real-time updates on the EPR system. The role includes coordinating interpreters or sign language services and managing check-ins and reminders for appointments.

You will also liaise with transport services and support the patient pathway administrative team. The position requires strong communication skills, confidentiality, and ability to handle

Qualifications

• Check all demographics details for patients on arrival and update records as per policy.
• Register patients' attendance on EPR in real-time.
• Arrange interpreters or sign language services when needed and liaise with teams.
• Check patients in and out of clinic and perform reminder calls.

Responsibilities

• Assist in providing full administration service within the Directorate.
• Provide basic cover for patient pathway administrators during sickness or high workload.
• Sort and distribute all post promptly to appropriate staff.
• Communicate with patients, carers, and staff via telephone and in person, maintaining confidentiality.
• Handle sensitive conversations with professionalism and care.

Skills

Data entry

Admin support

Telephone handling

Patient confidentiality

Clerical duties

Tools

EPR system

Job description

Check all demographics details for patients on arrival, updating these appropriately whilst adhering to the Trust policies for data protection and patient confidentiality. Register patients attendance on EPR inreal-time. To ensure that special requests for additional support in clinics such as interpreters or sign language services are dealt with timeously. To ensure patients are checked in and out of clinic. To carry out reminder phone-calls. To liaise with transport service To undertake further training as and when required. As directed by the patient pathway administrators, assist in any other administrational duties that may be required to ensure full administration service is provided within the Directorate. This may include providing basic cover for the patient pathway administrators during periods of sickness, annual leave or workload increases. Sort and distribute all post received by the department to the appropriate individuals in a prompt and accurate manner. Communicate with patients, carers, clinical and non-clinical staff via the telephone and face to face in a confident and polite manner, whilst maintaining patient confidentiality. Conversations can be of a sensitive and complex nature.

Oxford University Hospitals NHS Foundation Trust

Oxford University Hospitals NHS Foundation Trust

Oxford University Hospitals NHS Foundation Trust