Medical Receptionist/ Administrator

NHS Jobs; Peterborough; On-site; CAD 32,000 - 42,000; Full time

Job summary

NHS Jobs in Peterborough, Ontario, is seeking a Medical Receptionist/Administrator to provide a professional, efficient and welcoming front-desk service to patients, visitors and colleagues. The role involves handling calls and patient enquiries, managing appointments in the system, updating records in SystmOne, and supporting both clinical and non-clinical team members.

You will contribute to a smooth daily operation and ensure confidentiality and compliance with information governance across

Responsibilities

• Answer incoming telephone calls promptly and professionally, dealing with patient enquiries appropriately and transferring calls when required.
• Process face-to-face, telephone and online/electronic requests from patients.
• Maintain and monitor the practice appointment system, booking, cancelling and amending appointments as appropriate.
• Signpost patients to the most appropriate healthcare professional, service or source of support.
• Respond to enquiries and requests from patients, colleagues and external organisations in a professional and timely manner.
• Provide a welcoming and helpful reception service to patients and visitors attending the practice.
• Accurately update and maintain patient healthcare records using SystmOne.
• Read code information onto patient records where appropriate.
• Process new patient and temporary patient registrations and ensure relevant information is recorded accurately.
• Undertake general data entry and administrative duties as required.
• Process incoming correspondence and direct requests such as SARs, insurance reports, solicitor requests and DVLA forms to the appropriate administrative team.
• Photocopy, scan and process documentation as required.
• Maintain a clean, tidy and effective reception and working environment.
• Maintain patient confidentiality and comply with information governance and data protection requirements at all times.
• Work collaboratively as part of the wider practice team and provide support and cover to colleagues when required.
• Attend practice meetings and undertake relevant training as required.
• Provide cover at other practice sites when required due to operational needs, staff absence or sickness.

Job description

Job Description Medical Receptionist / Administrator The Medical Receptionist/Administrator will be responsible for providing a professional, efficient and welcoming service to patients, visitors and colleagues. The post holder will support the smooth day-to-day running of the practice and work closely with both clinical and non-clinical members of the team.

Main Responsibilities

• Answer incoming telephone calls promptly and professionally, dealing with patient enquiries appropriately and transferring calls when required.
• Process face-to-face, telephone and online/electronic requests from patients.
• Maintain and monitor the practice appointment system, booking, cancelling and amending appointments as appropriate.
• Signpost patients to the most appropriate healthcare professional, service or source of support.
• Respond to enquiries and requests from patients, colleagues and external organisations in a professional and timely manner.
• Provide a welcoming and helpful reception service to patients and visitors attending the practice.
• Accurately update and maintain patient healthcare records using SystmOne.
• Read code information onto patient records where appropriate.
• Process new patient and temporary patient registrations and ensure relevant information is recorded accurately.
• Undertake general data entry and administrative duties as required.
• Process incoming correspondence and direct requests such as Subject Access Requests (SARs), insurance reports, solicitor requests and DVLA forms to the appropriate administrative team.
• Photocopy, scan and process documentation as required.
• Manage general patient and practice queries efficiently and appropriately.
• Support clinical and non-clinical colleagues with general administrative tasks as required.
• Maintain a clean, tidy and effective reception and working environment.
• Monitor and maintain the reception area and patient notice boards.
• Maintain patient confidentiality and comply with information governance and data protection requirements at all times.
• Follow practice policies, procedures and protocols and contribute to maintaining a safe working environment.
• Work collaboratively as part of the wider practice team and provide support and cover to colleagues when required.
• Attend practice meetings and undertake relevant training as required.
• Provide cover at other practice sites when required due to operational needs, staff absence or sickness.

The post holder will be expected to demonstrate flexibility and undertake other reasonable duties appropriate to the role as required by the Practice Manager or Partners. This job description is intended as a guide to the main responsibilities of the post and may be reviewed and amended from time to time to reflect the changing needs of the practice.