Care Navigator – Debenham Group Practice

Suffolkfed; Landseer; On-site; CAD 39,000 - 52,000; Full time

Benefits offered by this job

Access to NHS Pension

Job summary

Debenham Group Practice is seeking a Care Navigator to support patients and colleagues with a calm, friendly and organised approach. The role focuses on accurate information capture and guiding patients to the right information and services, within a supportive, patient-facing team.

You will work across our sites as part of a well-established Suffolk Primary Care group, contributing to smooth day-to-day operations and patient access to care.

Qualifications

• Experience in customer-facing or administrative roles is preferred.
• Healthcare or NHS setting experience is helpful but not essential.
• Strong organisational and IT skills with a calm, friendly manner.

Responsibilities

• Be the first point of contact for patients and colleagues, providing a calm, friendly and professional service.
• Ensure requests are accurately recorded for the GP to review and act promptly.
• Signpost patients to appropriate local services and support day-to-day practice administration.

Skills

Customer service

IT skills

Administrative experience

Healthcare familiarity

Tools

SystmOne

askmyGP

Job description

We are looking for a Care Navigator to join the team at Debenham Group Practice. This is a patient-facing role at the heart of how the practice runs day to day, and we are looking for someone who will bring a calm, friendly and organised approach to supporting our patients and colleagues.

Debenham Group Practice is part of Suffolk Primary Care, which gives us access to a wider range of shared expertise and organisational support, while allowing us to remain a well-regarded local practice with a strong community identity.

About us

We care for 10,000 patients across our main site in Debenham, with branch surgeries at Otley and Grundisburgh.

• A stable team, with a good mix of experience
• A strong team ethos, with people supporting each other day to day
• Use of SystmOne and askmyGP to support patient access and workflow
• Access to a broader multi-professional team through Suffolk Primary Care

We are looking for someone who:

• Is calm, warm and professional when dealing with patients and colleagues
• Listens carefully and records information accurately
• Is organised, reliable and takes their responsibilities seriously
• Works well as part of a team and is willing to support colleagues
• Has good IT skills and picks up new systems with confidence
• Has previous experience in a customer-facing or administrative role

Experience in a healthcare or NHS setting is helpful but not essential we are happy to support the right person to develop in the role.

Main duties of the job

Care Navigators are often the first voice or face a patient encounters. Whether patients contact us by phone, walk through the door, or submit a request online, you will help make sure they get the right information and reach the right place.

We use askmyGP as our primary workflow tool for clinical requests. Rather than triaging patients themselves, Care Navigators help ensure that requests are accurately recorded so that the duty GP can review and act on them promptly. You will also take turns supporting the duty GP as part of the wider Care Navigation team, and you will help signpost patients to other local services where that is the most appropriate response.

The role also covers the full range of day-to-day practice administration from reception duties and managing records, to supporting clinical and dispensary colleagues and keeping the practice running smoothly.

You will work across our sites as needed, as part of a well-established, friendly team.

We are looking to recruit for Wednesday, Thursday and Friday. Shifts fall within a working window of approximately 07:30 to 18:30 across those days. Depending on recruitment, hours may be split across more than one person.

We welcome applications from individuals who can cover all three days as well as those who are available for part of the pattern.

About us

What we offer

• A supportive, well-established team in a friendly rural practice
• Opportunities for training and development
• Access to the wider resources and support of Suffolk Primary Care
• Access to NHS Pension

This is a role where you can make a genuine difference to patients and to the team around you.