Endoscopy Receptionist

NHS Jobs; Edmonton; On-site; CAD 56,000 - 60,000; Full time

Job summary

North Middlesex University Hospital NHS Trust is seeking an efficient medical reception administrator to act as the first point of contact for patients, manage appointments, and handle queries with empathy. You will ensure accurate demographics, support transport bookings, and maintain timely records in the PAS system.

A proactive, patient‑centred approach is essential in this busy setting. You will process incoming correspondence, escalate issues to PPCs as needed, and work with the admin team

Qualifications

• Experience in hospital administrative roles preferred.
• Excellent communication and interpersonal skills required.
• Proficient in using hospital information systems and handling queries.

Responsibilities

• Undertake reception duties and be the first face to face patient contact.
• Check patients demographics and contact details during all encounters.
• Book and reschedule patient appointments and assist with transport bookings.
• Handle emails about appointment queries and escalate complex issues to PPCs.
• Process and distribute incoming correspondence related to patient appointment administration.

Job description

Undertake reception duties and be the first face to face patient contact.Welcome all patients and queries with compassion, gratitude and positivebody language. Check patients demographics and contacts during all patients face to faceand non face to face encounters. Deal with any telephone queries in a welcoming but prompt and efficientmanner, helpout OPD contact centre as and when required.Provide a customer focused service to patients and be able to communicate effectively and appropriately with patients and all levels of staff. Book and reschedule patient appointments as per clinical outcome. Flag line manager in case of any challenges or capacity related challenges. Respond to emails about appointment queries as directed. Assist with booking services for patients e.g. transport and internal and external link workers. To be responsible for the timely processing and distribution of all incoming correspondence relating to patient appointment administration. Retrieve health records as requested by members of the team: ensuring that all Health Records, provided for clinical administrative purposes, are prepared to departmental standards. Ensure all correspondence received into the area of work, from whateversource, is appropriately processed in a timely manner, and to enable an audit trail, aligned to established Standard Operating procedures (SOPs)Use the hospital PAS system (Careflow) to ensure that all data is correctlyrecorded. Check that all clinic and appointment correspondence is complete andaccurately addressed; and escalate any that need correction to PPCs and team lead. Assist, where required, the Patient Pathway Coordinators to ensure allhealthcare notes and diagnostic results are available for each patient at the beginning of the clinic session. Deal with straightforward queries using systems available, escalating more complex queries to the PPC for investigation. Ensure comprehensive information is captured when taking messages for other members of the team. Where possible, resolve complaints from patients, primary care, and other staff; or refer onwards to senior members of the admin team. Please see attached job description for more information about this role and working at the North Middlesex University Hospital

£30,142 Inclusive of Outer HCAS per annum

£30,630 - £32,346 Inclusive of Outer London HCAS pro rata, per annum