CAPPRO Receptionist

NHS Jobs; Town of Oxford; On-site; CAD 34,000 - 45,000; Full time

Job summary

Oxford University Hospitals NHS Foundation Trust is seeking a proactive Receptionist to greet patients, register appointments on EPR, and maintain accurate demographics in line with data protection policies.

The role supports nursing staff, directs patients, keeps clinic lists current, and organises transport as required. Excellent verbal and written communication, flexibility for cover, and commitment to patient confidentiality are essential.

Responsibilities

• Greet all visitors to Reception in a helpful, polite and efficient manner.
• Register attendance for appointments using EPR, ensuring the patient’s demographic details are correct.
• Update demographics appropriately whilst adhering to the Trust policies for data protection and patient confidentiality.
• Liaise with nursing staff to support the smooth running of the reception service.
• Deal with enquiries in a sympathetic and professional manner; may assist anxious patients with tact and diplomacy.
• Have a good knowledge of the whereabouts of other departments to direct patients who are lost.
• Ensure all reception clinic lists are up to date, recording and reporting DNAs.
• Arrange return transport for patients attending appointments when requested.
• Attend to every patient, ensure they are recorded and clinics closed per policy on the EPR system and deadlines.
• Present a tidy reception area and maintain cleanliness and organisation.
• Communicate effectively using strong verbal and written skills.
• Undertake training to stay up to date with software updates and improve reception skills.
• Prioritise daily workload and work independently with limited supervision.
• Participate in training of new team members and assist with cover for absent colleagues when required.
• Comply with the Data Protection Act, Access to Health Records Act, and confidentiality legislation.

Job description

Greet all visitors to Reception in a helpful, polite and efficient manner. Register attendance for appointment using EPR, ensuring the patients demographic details are correct. Updating demographics appropriately whilst adhering to the Trust policies for data protection and patient confidentiality. Liaise closely with the nursing staff to support the smooth running of the reception service Deal with all enquiries in a sympathetic and professional manner (you may need to deal with anxious patients where tact and diplomacy is required). Have a good knowledge of the whereabouts of other departments in order to be able to direct patients that are lost. Ensure that all reception clinic lists are available, up to date and accurate, recording and reporting all DNAs appropriately. Arrange return transport for patients attending appointments when requested to do so. Ensure that every patient is attended, recorded, summarised and clinics are closed as per Trust policy on the EPR system and within the required deadlines. Take pride and responsibility for the Reception area, ensuring it is always clean and tidy. Be able to communicate effectively using good verbal and written skills. Undertake any further training requirements in order to keep up to date with software updates and to enhance your receptionist skills. Be able to prioritise workload on a daily basis and work independently with a limited amount of supervision. Participate as required in the training of new team members. Assist with the provision of cover for absent colleagues as requested, this could be at short notice and therefore requires a flexible approach to work. Comply with the requirements of the Data Protection Act, Access to Health Records Act and legislation issued in relation to confidential data.

Oxford University Hospitals NHS Foundation Trust

Oxford University Hospitals NHS Foundation Trust

Oxford University Hospitals NHS Foundation Trust