Patient Care Coordinator - Pine Ridge Dental Centre

Dentalcorp Canada; Toronto; On-site; CAD 28,000 - 33,000; Full time

Benefits offered by this job

RRSP matching

Gym discounts

Insurance savings

Entertainment deals

Employee & Family Assistance Program

Job summary

Toothworks Pine Ridge Dental in Scarborough, part of Dentalcorp Canada, is seeking a Treatment Coordinator to welcome patients, optimize schedules, and manage recalls. The role requires at least 1 year of dental administration experience and proficiency with dental software; clinical background is an asset.

This replacement opportunity offers a supportive team and modern tools to grow your career. Join a patient-centered practice focused on comfort and positive experiences, with opportunities

Qualifications

• Minimum 1 year of Dental Administration experience is required.
• Experience with dental software programs is required.
• Clinical background is considered an asset.

Responsibilities

• Welcome and assist patients upon arrival, creating a warm and positive first impression.
• Optimize the daily appointment schedule to ensure full utilization with minimal gaps.
• Effectively manage the recall system and maintain accurate, up-to-date patient records.
• Handle incoming patient calls and inquiries, including appointment scheduling, confirmations, changes, and cancellations.
• Process referral letters and other patient correspondence from providers; organize, manage, and file all patient records and charts.
• Proactively manage potential cancellations and address objections to encourage patients to keep their appointments.
• Complete patient billing following treatment, process payments, submit insurance claims, and respond to fee inquiries in a professional and positive manner.

Skills

Dental administration

Scheduling

Customer service

Tools

Dental software

Job description

Get to Know Us:

Toothworks Pine Ridge Dental is a patient-focused practice serving the Scarborough community, offering a full range of dental services in a modern, welcoming environment. Our dedicated team is committed to providing high-quality, personalized care with a strong focus on comfort and positive patient experiences.

Schedule:Full-Time

What Sets Us Apart:

• Grow Without Limits:We’llmatch your ambition,curiosityand drive to be your best with award-winning education, hands-on experience, realrecognitionand proven pathways that grow yourexpertiseon your terms.
• Brilliant Rewards:Competitive pay with annual reviews, RRSP matching to grow your future, and a comprehensive total-rewards package, which includes gym discounts, insurance savings, entertainment deals, and more, along with access to our Employee and Family Assistance Program.
• Build Your Career with Us:Be part of a team that sharesexpertise, tackles challenges together, and works with modern technology, tools, and systems so you can focus on what matters most: patient care, professional development, and practice growth.
• Culture & Flexibility:Career development with industry-leading CE, social and networking events, and a flexible, work-life balanced environment that supports your professional growth.

The wage for this Treatment Coordinator position is$20-$24/hourdepending on skills, experience, and location.

Please note that this is a replacementjob opening.

Your Role:

• Welcome and assist patients upon arrival, creating a warm and positive first impression.
• Optimize the daily appointment schedule to ensure full utilization with minimal gaps.
• Effectively manage the recall system and maintain accurate, up-to-date patient records.
• Handle incoming patient calls and inquiries, including appointment scheduling, confirmations, changes, and cancellations.
• Process referral letters and other patient correspondence from providers; organize, manage, and file all patient records and charts.
• Proactively manage potential cancellations and address objections to encourage patients to keep their appointments.
• Complete patient billing following treatment, process payments,submitinsurance claims, and respond to fee inquiries in a professional and positive manner.

About You:

• Minimum 1 year ofDental Administrationexperienceisrequired.
• Experience with dental software programs is required.
• Clinical backgroundis considered anasset.