Patient Care Coordinator - Cloverdale Dental Group

hellodent; Toronto; On-site; CAD 34,000 - 41,000; Full time

Benefits offered by this job

RRSP matching

Gym discounts

Employee and Family Assistance Program

Insurance savings

Entertainment deals

Job summary

Cloverdale Dental Group in Etobicoke is seeking a Dental Administrator to welcome patients, manage daily appointment scheduling, and maintain patient records with care and accuracy.

The role requires at least 1 year of dental admin experience and familiarity with dental software. We offer competitive pay and a comprehensive total-rewards package to support professional growth and patient care excellence.

Qualifications

• Minimum 1 year of Dental Administration experience.
• Experience with dental software programs is required.

Responsibilities

• Welcome and assist patients upon arrival, creating a warm and positive first impression.
• Optimize the daily appointment schedule to ensure full utilization with minimal gaps.
• Effectively manage the recall system and maintain up-to-date patient records.
• Handle incoming patient calls and inquiries, including appointment scheduling, confirmations, changes, and cancellations.
• Process referral letters and other patient correspondence; organize and file patient records and charts.
• Proactively manage potential cancellations and address objections to keep appointments.
• Complete patient billing following treatment, process payments, submit insurance claims, and respond to fee inquiries.

Skills

Dental Administration

Tools

Dental software

Job description

Get to Know Us:

At Cloverdale Dental Group we take honour in setting the standard for excellence in dentistry and patient care. As professional dentists in Etobicoke, we believe that everyone deserves a great smile. Therefore, our commitment to quality governs every aspect of our work and assures that we always exceed expectations.

Schedule:

Flexible Schedule with evening and weekend required

What Sets Us Apart:

• Grow Without Limits: We'll match your ambition, curiosity and drive to be your best with award-winning education, hands-on experience, real recognition and proven pathways that grow your expertise on your terms
• Brilliant Rewards: Competitive pay with annual reviews, RRSP matching to grow your future, and a comprehensive total-rewards package, which includes gym discounts, insurance savings, entertainment deals, and more, along with access to our Employee and Family Assistance Program
• Build Your Career with Us: Be part of a team that shares expertise, tackles challenges together, and works with modern technology, tools, and systems so you can focus on what matters most: patient care, professional development, and practice growth
• Culture & Flexibility: Career development with industry-leading CE, social and networking events, and a flexible, work-life balanced environment that supports your professional growth

The wage for this Dental Administrator position is $25-$30/hour depending on skills, experience, and location.

Please note that this is a replacement job opening.

Your Role:

• Welcome and assist patients upon arrival, creating a warm and positive first impression
• Optimize the daily appointment schedule to ensure full utilization with minimal gaps
• Effectively manage the recall system and maintain accurate, up-to-date patient records
• Handle incoming patient calls and inquiries, including appointment scheduling, confirmations, changes, and cancellations
• Process referral letters and other patient correspondence from providers; organize, manage, and file all patient records and charts
• Proactively manage potential cancellations and address objections to encourage patients to keep their appointments
• Complete patient billing following treatment, process payments, submit insurance claims, and respond to fee inquiries in a professional and positive manner

About You:

• Minimum 1 year of Dental Administration experience is required
• Experience with dental software programs is required
• Clinical background is considered an asset

Application Information: Candidates must be legally authorized to work in Canada. We are committed to building a workforce that reflects the diversity of the communities and patients we serve. While we thank all applicants for their interest, only those selected for further consideration will be contacted.