Patient Care Coordinator - Granville Station Dental

Dental Corporation of America (DCA); Vancouver; On-site; CAD 34,000 - 44,000; Full time

Benefits offered by this job

RRSP matching

Gym discounts

Insurance savings

Employee Assistance Program

Annual reviews

Job summary

Dental Corporation of America (DCA) in Vancouver is seeking an experienced Dental Receptionist to join our team. You will welcome patients, manage the appointment calendar, and handle calls, confirmations, and changes.

The role emphasizes accurate patient records, billing, and insurance claims processing. We offer growth, competitive pay, and a comprehensive rewards package, with a focus on patient care and practice development.

Qualifications

• Minimum 3 years of dental administration experience required.
• Proficiency with Tracker Practice Management Software is a strong asset.
• Strong administrative skills with excellent attention to detail.

Responsibilities

• Welcome and assist patients on arrival, creating a warm first impression.
• Optimize daily appointment scheduling to maximize utilization and maintain recalls.
• Handle calls and inquiries, schedule appointments, confirmations, changes, and cancellations.
• Process referrals and organize patient records and charts.
• Manage potential cancellations and encourage patients to keep appointments.
• Complete patient billing, process payments, and submit insurance claims.

Skills

Administrative skills

Tools

Tracker

Job description

About us:

Located in the center of Vancouver, our practice has been serving the Downtown Vancouver community for 14 years.

We have a dedicated team, passionate about continually upgrading the knowledge and skills which contribute to our patients’ ongoing oral health.

We’re looking for an experienced, self-motivated Dental Receptionist to join our team.

Schedule:

• Monday - Wednesday 9:00 to 5:00 pm
• Friday - Saturday: 9:00 to 5:00 pm
• Sundays: 10:00 - 6:00 pm

What Sets Us Apart:

• Grow Without Limits: We’llmatch your ambition,curiosityand drive to be your best with award-winning education, hands-on experience, realrecognitionand proven pathways that grow yourexpertiseon your terms
• Brilliant Rewards: Competitive pay with annual reviews, RRSP matching to grow your future, and a comprehensive total-rewards package, which includes gym discounts, insurance savings, entertainment deals, and more, along with access to our Employee and Family Assistance Program
• Build Your Career with Us: Be part of a team that sharesexpertise, tackles challenges together, and works with modern technology, tools, and systems so you can focus on what matters most: patient care, professional development, and practice growth
• Culture & Flexibility: Career development with industry-leading CE, social and networking events, and a flexible, work-life balanced environment that supports your professional growth

The wage for this Dental Administrator position is$25-$32/hour depending on skills, experience, and location.

Your Role:

• Welcome andassistpatients upon arrival, creating a warm and positive first impression
• Optimizethe daily appointment schedule to ensure fullutilizationwith minimal gapsEffectively manage the recall system andmaintainaccurate, up-to-date patient records
• Handle incoming patient calls and inquiries, including appointment scheduling, confirmations, changes, and cancellations
• Process referral letters and other patient correspondence from providers; organize, manage, and file all patient records and charts
• Proactively manage potential cancellations and address objections to encourage patients to keep their appointments
• Complete patient billing following treatment, process payments,submitinsurance claims, and respond to fee inquiries in a professional and positive manner

About You:

• Minimum 3 year ofDental Administrationexperienceisrequired
• Proficiency with Tracker, our Practice Management Software is a strong asset
• Strong administrative skills with excellent attention to detail

Application Information:Candidates must be legally authorized to work in Canada. We are committed to building a workforce that reflects the diversity of the communities and patients we serve. While we thank all applicants for their interest, only those selected for further consideration will be contacted. Applicants who require accommodation during the application or hiring process are encouraged to contact our Recruitment Team; all requests will be reviewed and addressed on a case-by-case basis.